Explanation:
1, "love" is the core, that is, employees have poured deep feelings into the enterprise, full of feelings for customers and full of dedication to society.
2. "Full" is the standard, and the satisfaction of customers and employees is the evaluation standard to improve employees' job loyalty and customers' trust in the enterprise.
3. "Journey" is a process to achieve all-round and whole-process quality service, and to realize the life value of employees and the responsibility of enterprises to serve the society in the process of dedication.
spirit of enterprise
Be brave in innovation and be sincere and realistic.
Explanation:
1, "Be brave in innovation". Transportation Group establishes transportation mode with innovative ideas, dares to break through and explore in its work, and permeates this innovative consciousness into all aspects of its work.
2. "Sincerity is in truth". Starting from the brand building of "Full Love", the whole group has formed the corporate culture and excellent cultural atmosphere of "Full Love for Enterprises and Emotional Service", which has improved the centripetal force and cohesion of the group. "Affection" is the basis of "sincerity", and employees in the enterprise treat each other sincerely and live in harmony; Sincere service to the external customers (customers) of the enterprise has established the moral standards of the enterprise.
Business philosophy
Adhere to market orientation and strengthen professional services.
Expand brand management and innovate delivery mode
Explanation:
1, "Adhere to market orientation and strengthen professional services". To establish a market-oriented system, we must first adapt to the changes in market and consumer demand, and strengthen the professional services of enterprises on this basis, so that enterprises can develop and grow.
2. "Expand brand management and innovate delivery mode". Strengthen the brand management of the group and promote the horizontal and vertical expansion of service brands; Constantly innovate the transportation management mode to lay a solid foundation for the development of the group in the new period.
Management philosophy
Strict, meticulous and constant
Explanation:
Strict: Strictly manage the enterprise with a scientific and rigorous working attitude. Scientific management mode must be established on the basis of standardized management of enterprises.
Fine: Fine management. We should start from small things, start from small things, strengthen process control and continuously improve management level.
Reality: Solid management foundation. Establish and improve the supervision mechanism and incentive mechanism, so that the management standards of enterprises can be implemented.
Heng: Management is an eternal theme. Management should always be unremitting and persistent.
Service belief
Do better than the needs of customers.
Explanation:
1, which is the overall service standard and goal. Providing the most thoughtful service not only satisfies customers, but also enables customers to enjoy unexpected value-added services.
2. Customer needs are constantly developing and changing, and services should also be constantly innovated and developed, always ahead of customers. We should not only meet the needs of customers, but also extend services, create and guide customer needs. This embodies the spirit of self-innovation, self-improvement and self-transcendence.
3. There is no end to service, and it is always the starting point. This concept embodies the group's spirit of hard work and enterprising with high standards and strict requirements.
Working style
Use your mind, high quality and high efficiency.
Explanation:
It embodies the shipper's behavior style of diligent study, good thinking, high standards and strict requirements.
admonition
Cherish every day and do everything with your heart.
Explanation:
1, this is the working attitude of each shipper. Cherish and grasp every day at work, and do everything you are responsible for wholeheartedly.
Career and sense of responsibility are the essence of this motto. Everyone should love their jobs, have a business in mind and a job in mind, and devote themselves wholeheartedly to every day and every job. This is not only the behavior guide that employees should follow in their personal lives, but also the cornerstone of the development of transportation.
Talent view
Officers rely on people, and success depends on talents.
Explanation:
1, officials depend on people: employees are the foundation of the development of transportation. People-oriented, caring and caring for employees, uniting and relying on employees, mobilizing and encouraging employees to love their jobs and working hard for the transportation industry with one heart and one mind.
2. Success depends on talent: talent is the key to success. It is necessary to have both ability and political integrity, introduce talents from outside and educate them from inside, respect equal opportunities for talents, use talents in an eclectic way, let the atmosphere of group officers retain talents, and start a business to achieve talents.
Marketing concept
Start with what customers want most.
Explanation:
1, study the customer's demand psychology, grasp the market development trend, identify the marketing positioning, and start from what customers need most.
2. Constantly innovate service projects, extend and expand the service field, tap the potential needs of customers, and start with the most meticulous service.
Learning concept
Learning becomes habitual knowledge and changes fate.
Explanation:
1. Learning becomes a habit, indicating that it is never too old to learn, and the pursuit of knowledge is endless.
2. Knowledge changes fate, which shows that knowledge is power. We should turn knowledge into wisdom and create wealth with wisdom.
Safety concept
Not bad at all, not bad at all.
Explanation:
1, exactly. All employees put all the norms and standards of safety production in place, not bad at all, to ensure that the source is closed and everyone is safe.
2. Almost. Managers are meticulous in all aspects of safety production, and can't be bad, so that they can be prepared for danger in times of peace and have fine management.
Executive concept
Do it yourself
Explanation:
1, to the letter. We should not make excuses for implementation, but find ways for success, not for failure, to ensure rapid and correct implementation with good quality and quantity.
2. Do it yourself. We should set an example in implementation, do good things well, do practical things, do it ourselves, not become a mere formality, and be down-to-earth.