China Railway Customer Service Center (12306) is an important window for railway customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for social and railway customers. Official website 12306 and APP 12306 can all find the relevant customer service numbers. If in doubt, you can call customer service directly and choose manual customer service for consultation, but there is no online consultation service.
Customers can log on to the website of 12306 or the app of 12306 to inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and relevant passenger and freight regulations. Railway freight customers can handle business through this website.
12306 main passenger services
1, train ticket and high-speed rail ticket reservation
This function can query by arrival or train number, select the type of stop and train number to accurately query the ticket balance, and book train tickets online.
2. Fare inquiry
This function can query the fare information of all stopped trains at each station, according to the arrival or number of trains, or select the type and number of stops for accurate query.
3, the remaining ticket query
This function can query the remaining ticket information of all stopped trains at each station, according to the arrival or number of trains, or select the type and number of stopped trains for accurate query.
4. Identification of electronic temporary amusement equipment
From1October 15, 2022, 12306 mobile APP officially realized the function of issuing electronic temporary passenger identification. When a passenger loses or doesn't carry his/her ID card, he/she can submit an application for electronic temporary boarding identification online on the 12306 mobile app, and after passing, he/she can complete business services such as ticket purchase, refund, change of visa, pit stop and ticket checking at the station.