Real estate agents always encounter different problems in their work and life. Here I have sorted out some solutions to common customer problems, hoping to help you!
1. Before placing an order, the customer said that the transfer would be paid in one lump sum on the same day, and he was unwilling to place an order. What should I do?
Answer: Show the customer the flow chart of property right transfer of the Land and Resources Bureau, and explain the risks that the customer may face at each step of the flow chart. If the owner doesn't accept it, he/she can't hand over the property right to the intermediary company, and he/she may sell it to any customer, and we may lose a good opportunity to buy it. If there is not enough time to find out whether the owner's property rights are clear. If you don't pay the deposit, the terms of the transaction, the liability for breach of contract, etc. I don't know. It is irresponsible for both parties to contact the transfer rashly, which is more likely to cause problems.
2. After seeing the house, the customer asked to explain why the owner sold the house, but the reason why the owner really sold the house could not be said. What should I do?
A: In the commodity society, it is a very common and normal industry (or thing) for customers to buy and sell property, just as we can't ask the buyer: Why buy a house? Similarly, customers will have an aversion, which is very unfavorable to my sales work. However, if you meet a customer who finally has to ask questions, you might as well tell him/her that the owner has made a fortune and wants to emigrate and change to a big house and villa. I believe that if you buy this house, you will succeed in the future.
3. After checking the house, the customer negotiates the price and asks to talk to the owner first to find out whether the owner really sells at this price. What should I do?
Answer: If you haven't fully settled the deposit, the owner won't have time to come and talk to you. The owner entrusts our company to find customers. If every customer wants to see the owner before settlement, isn't it meaningless for the owner to entrust our company? When the transfer is notarized, the owner must sign it in person. If the price is proved to be false, you can complain and return the false price difference.
4. The customer has booked a house in a company many times, but lost confidence in the intermediary company. But at this time, our company has another suite that is very suitable for him. How can we restore his confidence and sell this house to him? What should he do if he takes a fancy to this house?
Answer: First of all, let customers know our company's business philosophy, honest service and process, find out the reasons why customers unsubscribe from other companies, and convince customers with their own professional theories. When recommending real estate to customers, you must have accurate information, pay attention to credibility, keep your promises, let customers feel that you are different from salesmen of other companies, impress customers with your sincerity, let customers feel that our company is different from other intermediary companies, think for them, and treat him as a friend rather than a customer. For example, the owner is going to settle in other intermediaries, or a colleague's customer is consulting relevant information and has gone to the archives building to check the archives. So that he can have a kind of? Crisis? Feeling.
I am satisfied with the implementation of price, house and property right, but I can't make a reservation or make up my mind for some reasons. How to follow up?
Answer: communicate with customers more, understand the real needs of customers, understand the real problems and solve them.
6. What should I do if the customer asks for the original real estate license before paying the deposit?
Answer: It is unreasonable for the customer to ask to see the original title certificate before handing over the house, because the owner can only put the title certificate in the company when handing over the house, but we can take a two-pronged approach to let the customer hand over the title certificate, and the owner can take it in two different reception rooms, and then take it to the customer on the pretext that it is necessary to keep a copy of the title certificate as a copy.
7. Customers buy a house and ask to move their children to a nearby school, but the conditions are not enough. How to solve it?
Answer: This is not a problem that our real estate agent can solve. However, the municipal government has such a regulation that nine-year compulsory education requires children to go to school nearby according to their jurisdiction. If you like a school and want your children to study there, you must first solve the problem of the jurisdiction of the hukou, and then press? Go to school nearby? The provisions of the application, otherwise, can't solve.
8. What should I do if the customer requests that the deposit and taxes be handed over to the trading center for fund supervision?
Answer: 1. The trading center is a legal real estate agent like us. The company has a lot of business to accept every day. The customer service department of the company is more professional, comprehensive and systematic than the employees in the trading center. There are many things to do in real estate transactions besides property rights transfer. Through our after-sales service, you can buy a good house with peace of mind, peace of mind and comfort. If supervision is necessary, our house payment will be supervised by a designated bank.
2. Deposits and taxes can never be regulated. If the owner confiscates the deposit, he can talk about supervision. Even if it is supervised, it can go to CCB for supervision.
3. Inform the customer that buying a house in our company must follow our payment procedures, otherwise it will not be handled.
Such a request should be rejected at the first time, because: ① it violates the company's principles; This is an insult to us and a great distrust of our company; ③ The trading center is also an intermediary company. Are peers enemies? We have no reason to help him pull business, gain the prestige of others and undermine our ambitions. Not to mention the deposit part, the owners don't accept it, and no one goes to fund supervision with customers. If not, ask the customer to go to the bank for supervision.
5. Deposits, commissions, taxes and fees, and water and electricity deposits cannot be kept. Try not to be supervised by the trading center.
9. The customer asked why the deposit of 10% should be paid. What should we answer?
Answer: If you pay 10% deposit, the company will transfer the ownership to the owner, and the company will collect the owner's real estate license and go through some formalities. If the deposit you pay is too small, and the owner doesn't accept it, you don't trust to hand over the real estate license to the company, so there is no guarantee that the customer will buy the house. The deposit is included in the house payment.
10. The customer said that your company may continue to sell the house at a high price. What should I do to restrain the company?
Answer: Tell each other for sure that our company will not do this. First, there is no reason to do so, and there is no need to do so. We can only charge 1.5% commission for high sales. Second, if you do this, you will lose trust in the company. The company will not only look at the immediate interests, but also hope that customers will be its permanent customers.
1 1. Why should I pay the full amount before notarization?
A: In order to protect the interests of both parties, the company needs to hand over the original property certificate to the Land and Resources Bureau, and cannot revoke it at will. The owner requires that the house payment must be paid to the intermediary company before the Land and Resources Bureau signs it.
12. The customer said that it is no problem to pay 10% deposit when placing an order, but what should I do?
Answer: You can't turn the key. Only after paying the full amount and confirming the transfer of house property rights can the key be turned over. This is responsible for both buyers and sellers and avoids unnecessary problems.
13. Customers can only book the desired suite by selling their own house, but some refuse to sell the original property cheaply, so the market price can't be closed for the time being, and the sale of the two suites can't be synchronized. How to persuade customers to book?
A: It is suggested that the customer take out a loan for the original property, and the loan will be used as the down payment for renting the building.
The customer is very interested in a real estate, but he has doubts about the bizarre low price of the real estate and can't make a decision. What should he do?
A: 1, low price. Because the owner is in a hurry to sell, doubt will only miss the opportunity. As for the clarity of property rights, you can know it clearly through the property rights file before the transfer.
14, why can't the intermediary company compensate and only eat?
A: Due to the time sequence during the transaction, it is impossible to compensate the customer. 1. 1. Our company accepts the entrustment of the owner; 2. Our company finds customers through certain channels (advertising, promotion), signs a house purchase power of attorney with customers, and collects the down payment; 3. The owner will only come to our company to sign the power of attorney for selling the house when he is sure that our company has accepted the subscription, and collect the deposit, and leave the original property ownership certificate in our company (to prevent the owner from conditionally selling the house to others). If our company has signed a compensation order with the buyer, the owner may change the selling price or willingness due to the time difference, which makes our compensation order unprofitable.
15. What should I do if the customer asks to repair the leaked parts?
Answer: 1. Negotiate with the original owner to repair the seepage part; 2. Persuade customers that it is precisely because the property is leaking that the property is sold at the current price. If the owner thinks that the seepage needs to be repaired, it will not be sold at such a price.
16, the customer asked: I am very satisfied with this room. It is ok to pay the deposit now, but my husband (wife) is not satisfied after reading it. I want to return it, okay?
Answer: 1. First tell him/her that it is impossible. The significance of the deposit is that the real estate for sale from this moment is yours. Can the deposit be refunded? Settings? The meaning of the word. 2. The signed house sales contract is a cautious document. After receiving the deposit, our company will transfer it to the owner. It's not that our company won't return it, but that the owner can't return it. If you still have questions about the house itself, please take your family and have a quick field visit. Once you make a reservation, our company needs to implement it as soon as possible and transfer it to the owner in time. If other customers want to place an order during this period, the company cannot guarantee that you can buy it. Please consider it carefully.
17. After the customer paid the deposit, the owner suddenly changed the price and asked for a higher price to sell the house. What should I do?
A: 1. In this case, we can only understand with emotion and act with reason. In terms of the cost and labor we paid, in order to achieve the purpose of touching the owners; 2. Find the lowest price of the same building by newspaper advertisements, negotiate the price with the owner, find someone to look at the house, and cut the price to the lowest, which will hit the psychological expectations of the owner; 3. You can ask the owner to perform the contract from a legal point of view, otherwise all the legal consequences arising therefrom will be borne by the owner.
18. What if other customers pay a high price after booking?
A: 1. The company does not support this practice in principle. Because the result of doing so is bound to lose the first customer, which is harmful to the company's reputation and brand. Will you also let customers serve the company? Honesty? Doubt, over time, is not worth the loss. But it's easy to be the first customer, convince the second customer and introduce him to other properties. In this way, two customers have been made, and one customer has become two customers. Why not? 2. If the bid of the second customer is much higher than that of the first customer, we can also consider the second customer, but there must be a prerequisite: one of the seller and the customer must be authorized to make a full commission, so as to ensure that we can earn this extra profit. At this time, we need to find a good reason for the first customer. For example, the owner has received the deposit from other companies, and our actions are one step behind, so that we can try our best to put the responsibility on the owner, so as not to offend the customer, but also to make him happily buy other properties in our hands.
19. The customer is not prepared enough for the down payment and asks for an increase in the mortgage loan ratio, but the bank cannot satisfy the customer. What should I do?
A: 1. Persuade customers to find ways, for example, to borrow money from relatives and friends. 2. See if the customer has real estate. If so, you can apply for a loan from the bank. 3. If it is an enterprise legal person or a national civil servant, you can apply for a high mortgage from the bank. 4. If you have a special relationship, you can also find a bank to approve a high mortgage.
20. How to determine the delivery time, gas, water, electricity and management fees when signing a house purchase contract with customers?
A: Please read the model contract on the customer service desk in detail. Special circumstances will be discussed and confirmed by customers and owners.
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