Personal work summary at the front desk 1 Time is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and worked hard to complete all the work. The study and work in the past three months are summarized as follows:
I. Work content
During these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding.
Specific business knowledge of company front desk clerk. First of all, summarize all my specific work contents:
1, responsible for answering and transferring telephone calls at the front desk, doing a good job, carefully recording important matters and conveying them to relevant personnel without omission or delay;
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Responsible for the sanitation and cleaning of the company's front desk lobby and the placement of tables and chairs, keeping them clean and tidy;
4. Send documents to leaders at all levels, sign for documents, and send and receive newspapers and periodicals;
5. Print and copy office documents, send and receive faxes, and make office forms;
6, contact the company project department personnel, send and receive the company's internal documents;
7. Other tasks assigned by the leaders.
Second, the work harvest and experience
(a), learning in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional phone calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
Third, future plans.
During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!
Summary of personal work at the front desk 2 Looking back on the past year, under the leadership of the company, all employees of our department conscientiously implemented the policy of "safety first, prevention first", firmly established the concept of "people-oriented" and the view that "responsibility is more important than Mount Tai", and always adhered to the working policy of "clear objectives and tasks, functional responsibilities to people, implementation system in place, supervision and assessment guarantee", which effectively promoted the stable operation of the production system and served the enterprise. The main work of the past year is summarized as follows:
I. Safety work
1. Pay close attention to safety training and education, and strive to improve the quality of employees.
The policy of safety first and prevention first is the magic weapon to eliminate and reduce accidents, and improving the quality of employees is the most effective way to eliminate people's unsafe behavior. Over the past year, our class has carried out key trainings on "safety management system, chemical production ban, safety protection knowledge, emergency rescue, and correct use of protective equipment" for employees from time to time, and the enthusiasm of the students is very high every time. At the same time, the department conducted a half-month department-level safety education for new employees who entered the factory at different times, ensuring the quality of three-level safety education for new employees. In daily work, timely forward the documents of relevant functional departments, and require all units to arrange time reasonably to organize their employees to study hard.
2. Conduct a comprehensive investigation of hidden dangers to ensure that safety facilities and fire control facilities are in good condition.
Investigation and rectification of hidden dangers is one of the key points of safety management. Over the past year, the staff of the institute have overcome difficulties, adhered to the system of daily inspection and weekly inspection, supplemented fire extinguishers, replaced fire extinguishers, distributed water guns, fire hoses, replaced gas masks and canisters for all units, and made rectification and evaluation on the hidden dangers found.
3. Strengthen the safety management of the maintenance site.
Over the past year, the maintenance of production and operation facilities has been carried out every day, especially in August. In order to ensure the safety of maintenance, our department went all out, insisted on going deep into the site, took the initiative to formulate maintenance protection measures for each maintenance point, ensured that each project had a safety officer, and insisted on using data to speak, thus ensuring the smooth progress of maintenance tasks such as hot work, entering the tower into the tank, encountering flammable gas pipelines, gas pipelines and so on.
Second, environmental protection work
Over the past year, while doing a good job in safe and stable production, we have actively done a good job in energy conservation and emission reduction, and strived to build a resource-saving and environment-friendly enterprise. Combined with the existing production equipment, the chemical plant actively explores new methods and measures for effective control, realizes the transformation from terminal control to front-end control, and controls the excessive discharge of key pollution sources in the system according to local conditions, which has achieved certain results and eased the pressure of environmental protection. 1. After the neutralization tank of desalted water regeneration waste liquid is expanded and put into production, the PH value of discharged wastewater tends to be stable.
2. In order to solve the problem of large consumption of fresh water, through repeated inspection and confirmation, the problem of adding fresh water used in various districts was rectified, saving a lot of fresh water.
3. Actively treat sewage, recycle the decanted water with high styrene content in 400# area, realize energy saving, emission reduction and efficiency improvement, and the COD index is basically stable from old to now.
4. Strengthen internal management to ensure the stability of pollutants. Insist on strengthening the supervision of strict acceptance and intermittent discharge regulations for all drainage pipes in the whole plant, avoid large fluctuation of pollutant content, continue to strengthen centralized treatment of residue and waste liquid in each analysis room, and do everything possible to reduce and stabilize pollutant content.
5. Store different types of glue clearly.
Third, the production work
1. Timely production inspection, simple equipment inspection and good labor discipline.
2. In June this year, the workshop was blacked out more than 1 hour due to reasons outside the factory, with only half an hour's notice in advance. The impact on production can be imagined. Managers and employees worked overtime in the rain and tried their best to save production, although due to insufficient preparation,
Too little time led to some unqualified products, but with the concerted efforts of everyone's Qi Xin, a large number of qualified products were rescued.
In March and July, due to the interruption of external steam supply, our production workshop stopped running due to minor repairs.
4. In August, our company carried out an overhaul, and the employees of our department braved the heat and worked overtime to complete the overhaul within the planned time.
During the startup of the factory in September this year, we encountered unprecedented difficulties. The products produced in our workshop are abnormal, the reaction intensity is not enough, and the indicators are not up to standard. With the joint efforts of the manager and all the staff, we checked the anomalies and replaced the raw materials with abnormal data, and finally made the products reach the top grade.
6. 1 1 month, our department held a filter screen removal competition, and all teams actively participated in the activities organized by the department, so that they learned a lot at the same time.
Four imperfections
165438+1At the end of October, our department conducted the second emergency plan drill of hazardous chemical leakage accident in our factory. The manager and Mr. Li made a profound summary, pointed out and corrected the shortcomings in the exercise.
1. Although the production sewage has been obviously improved, it still needs to be improved. Although there is no major safety accident, minor injuries still occur from time to time.
Although most labor disciplines have been observed, there are still few cases.
Five summaries
20xx years, at work, there are joys and sorrows, laughter and crying.
Although we have done a lot of work in 20xx and achieved gratifying results, there is still a certain gap in our work. First, some employees' ideas are still outdated, changing slowly, lacking initiative, enterprising spirit, hardship consciousness and competition consciousness. Second, the comprehensive quality of employees needs to be improved, and the company's professional and technical personnel do not have it. . Third, although there are many employee trainings, they are still a mere formality. Fourth, poor communication and coordination between departments leads to disjointed work, low efficiency and poor quality. The above gaps need to be constantly summarized, improved and perfected in our work.
Summary of personal work at the front desk 3 Time flies, and a new year is ushered in unconsciously. In the coming _ _ _ _ year, with the care and help of hotel leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in _ _ _ _ _.
First of all, reception at the front desk.
I work as a front desk in a hotel, and the front desk is the first person to show the image of the hotel. At work, I put on work clothes in strict accordance with the requirements of the hotel, treat every visiting customer warmly, and point them to the relevant office, which provides convenience for leaders and customers.
Second, the reception of the meeting
Participated in and received many large conferences. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience. Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. When holding a headquarters meeting, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the meeting is connected on time. There is no postponement of the meeting this year.
Three. Expense reimbursement and contract entry
In this regard, in strict accordance with the requirements of the hotel, the reimbursement documents will be collected on Monday, signed by the leaders on Tuesday, and then entered into the erp system to do a good job of registration.
Fourth, comprehensive affairs work.
Later, due to personnel changes in the department, I was transferred to the office, engaged in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library. Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.
Shortcomings of verb (abbreviation of verb) in work
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of hotel information in time in the information submission process, resulting in low quantity and quality of information, affecting the hotel's information ranking.
The work plan of intransitive verbs for next year
Strengthen self-study, combine with the reality of the general department, consider the details, keep up with the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders. Actively learn from other hotels, hotels and other conference reception experience, improve the reception level and enhance the hotel image. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out the "Trade Union send warm" activities. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.
In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and contribute to the development of the hotel.
Personal work summary at the front desk 4 Time goes by and I keep growing in my work. Under the leadership of the person in charge of the company, I corrected my mistakes, kept learning and improving myself, and successfully completed my work with the assistance of my colleagues. Let's sum up our work in the past year.
First, do your job well.
I concentrate on my work, and all my work is based on this. I will make good work arrangements every day, not only to improve my ability, but also to never violate the company's regulations. As a front desk clerk, I will sort out some serial numbers, materials and work that needs to be done, and I will also work part-time as a technician and make brochures for the department. Every day, I will be more competent in my work, constantly improve my work, constantly improve and develop, and always put my work first. Go to work on time, finish the task on time, never default on your work, stick to your post when you get to the next level, try to do your own thing well, even if the road ahead is difficult, don't be an evasive person, be a responsible and capable person.
Second, obey the leadership arrangement.
I always obey the arrangement of the company's leaders, put the arrangement of the leaders in the first place, do my own work conscientiously and strive to complete the task. Now that I have come to the post, I will do my job well, and the leaders trust me to teach me how to work. I will definitely give the leader a satisfactory answer, feeling that I will not delay the work of the leader and ensure that I can finish the work in the first time. I will try my best to finish the work every day, ensure that the work can be smooth, continuous progress, continuous development, persistent efforts, continuous progress, and abide by the leadership.
Third, learning progress.
At the post, the ability is insufficient. If you want to quickly integrate into your work, you need to study, constantly learn and improve, and constantly strengthen your work to ensure your growth and progress in your work. At the same time, I also ask other colleagues and leaders to solve problems themselves first. If I can't solve it myself, I will learn from others, do my job well, and let go when I do it well, instead of asking for it easily. Everyone's time is limited. Only by doing your job well can you find yourself a learning task every day. If there is an arrangement, the company will follow the arrangement of the company. When people don't depend on the company, self-study is the key to growth. Every time I choose to constantly improve my knowledge reserve after work, where there are shortcomings, I will solve the problems there first. Improve your working ability and make sure you don't make mistakes again.
Fourth, correct working mentality.
Being lazy at work is not credible, and I will adjust my mentality in time. When I feel stressed, I will relax myself and adjust my views on work through exercise in the second half of the year. I won't give up my job because of setbacks at work, and I won't stop working because of poor work. I will always put my work first, do my job well and finish it, and ensure that I can work actively every time I go to work and release negative emotions.
Through continuous efforts and persistence, my ability has been improved and optimized, and my work has been well strengthened. Coal will finish the task on time and become a qualified front desk clerk.
Summary of personal work at the front desk Chapter 5: Learn from practice and try to adapt to work. As a new clerk, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It is said that the front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should greet politely, answer and transfer calls kindly, handle the daily affairs of the office building seriously, treat colleagues humbly and sincerely, and so on. . .
Main work:
1, complete the matters assigned by the department:
As follows: Make restaurant consumption report twice a month (once every two months) and check with restaurant leaders; Make statistics on paper consumption and telephone records at the beginning of each month and submit them to the enterprise management supervisor for reporting, so as to save the company's resources as much as possible; Make monthly reimbursement forms for SF Express and Shentong Express freight and miscellaneous expenses and submit them to the Finance Department for reimbursement; And register the requisition list of office building mineral water (barrels, vials) and office equipment materials (paper, ribbons, ink cartridges).
2, complete the daily work within the normal jurisdiction:
As follows: replace the ribbon of fax machine, spare copier and printing paper; Deal with tape and paper jam problems of fax machines, photocopiers and printers; Register paper consumption and outgoing phone records every day; Replacing drinking mineral water; And the portal management of the first floor corridor and sample reception room.
3, message processing and work records:
As follows: filter incoming calls and transfer the received information to the required departments in time; Pay attention to the fax content and convey it to the superior in time; And record the contact information of suppliers and common contacts, so that you can see the information you need at a glance.
4. Notice and reception of visiting guests;
The following: put toilet paper and mineral water in the reception room for later use. When you see the guests standing up and smiling, guide them to wait for contact at the required place, hand in mineral water or make tea in time, and resolutely promise not to leave until after work. If there are visitors during the break or any department needs anything, they will also rush to the reception desk for help at the first time. And assist in the application.
Summary of personal work at the front desk 6 The busy 20xx year is coming to an end. Looking back on the work of the customer service department in the past year, I was deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the customer service department, the customer service department has gradually matured in the process of discovery, solution and summary, and achieved certain results.
First, improve the service quality and standardize the front desk service.
No matter what problems you encounter in your daily work, you can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. We train the front desk. After the training, a written test and daily inspection will be conducted, and service slogans such as "smile, greetings and norms" will be put forward at the front desk every week. We reward and punish according to the usual results until the end of the month, which greatly improved the service at the front desk and was recognized by the majority of owners.
Two, standardize the service process, property management towards specialization
Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the park, we should strictly check and strengthen inspections, and find illegal operation and transformation in the park. From the perspective of management services, we advised in good faith and stopped it in time, and communicated with the company's legal adviser to formulate corresponding rectification measures, such as building a small attic privately and installing an outer balcony cover. Once found, we immediately issued a rectification notice and ordered it to be rectified immediately.
Third, change functions and establish a royalty system.
In the past, the customer service department did not pay enough attention to the charging work, and there was no full-time charging staff. Building managers charge part-time jobs only on Saturday and Sunday, which leads to building managers putting inspection first and charging second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform.
Fourth, strengthen training and improve business level.
Property management industry is an industry with imperfect legal system, involving a wide range. Professional knowledge is very important for property management personnel. However, the theory of property management is still immature and lacks practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.
Next year will be a brand-new year. With the continuous improvement of our service quality and the gradual improvement of supporting facilities in the community, xx Property Company will move towards a higher and stronger goal, and all employees in the customer service department will, as always, maintain high work enthusiasm and greet the new year with a fuller mental outlook. * * * Strive to write a brand-new and brilliant page for xx Property Company!