Local transportation authorities should fully mobilize all sectors of the industry and optimize the cultivation of 95 128 telephone operators. Encourage the opening of 95 128 telephone by relying on existing call centers and enterprise dispatching centers to avoid redundant construction and waste of resources. 95 128 telephone operators should have the ability to guarantee 24-hour service and ensure the continuity and stability of service. Encourage virtual seats, cloud platforms and other operating modes, explore services such as one-click delivery and voice forwarding, and reduce operating costs.