The hotline 123 15 is used for reporting consumer complaints. Gan Lin, deputy director of the State Administration of Market Supervision, introduced that the national 123 15 platform will integrate the former industrial and commercial 123 15, quality inspection 12365, food and drug 1233 1, and.
The legitimate rights and interests of consumers in purchasing or using commodities or receiving services are infringed, and the respondent is under the jurisdiction of the administrative department for industry and commerce; You can call 123 15 or local consumers to complain if you find that false advertisements deceive consumers or fake and inferior commodities are "dens". Consumers can also bring shopping vouchers, commodity quality inspection certificates and relevant evidence materials directly to the Consumer Rights Protection Section and the industrial and commercial office where the operator is located to complain and report.
123 15 Complaints related matters:
I. Qualifying conditions
(a) there is a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
(2) Having specific appeal requests, facts and reasons;
(3) Within the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)
(four) consumers need to buy, use goods or receive services for daily consumption.
Second, dismiss the complaint.
(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase;
(two) the mediation agreement has been reached and implemented, and there is no new situation or new reason;
(three) the court, arbitration institution or other administrative organ has accepted or handled it;
(four) consumers know or should know that their rights and interests have been infringed for more than one year;
(five) consumers can not prove that their rights and interests have been infringed;
(six) does not comply with national laws, administrative regulations and rules.