1. Patience and tolerance are the virtues of a good customer consultant.
Patience and tolerance are a magic weapon and a virtue in the face of unreasonable customers. You need to be tolerant, tolerant and understanding to your customers. The real customer service is to satisfy customers according to their own preferences. Customers' personalities are different, so are their outlook on life, world outlook and values. Even if this customer can't be a friend in life, he is a customer in your work, and you should treat him better than a friend, because this is your job. We must have a strong endurance, tolerate some irrationalities of others, and tolerate some trivial matters of others. Because many customers are sometimes like this, haggle over every ounce, make trouble without reason, importune, and whatever happens.
Don't promise easily, but keep your word.
For customer consultants, usually many enterprises have requirements: don't promise easily, and do what you say. Customer consultants should not make promises easily and promise customers what to do casually, which will make their work passive. But the client consultant must pay attention to his promise, and once he promises the client, he must try his best to do it.
3. Be brave in taking responsibility
Customer consultants often have to bear all kinds of responsibilities and mistakes. Colleagues often pass the buck to each other when problems arise. Customer service is the service window of the enterprise, which should include all the losses brought by the whole enterprise to customers. Therefore, in the customer service department, it cannot be said that this is the responsibility of that department, and all responsibilities need to be solved through you. This is called taking responsibility.
4. Have the heart of fraternity and treat everyone sincerely.
Have the heart of fraternity and treat everyone sincerely. What does this love mean? Everyone for me and I for everyone? That state of mind. Not many people do this. In Japan, when applying for a client consultant interview, people with universal love are especially hired.
Modesty is one of the elements of customer service.
It is a human virtue to have a modest heart. Modesty is very important A customer consultant needs to have strong professional knowledge, know everything and know everything, so it is possible that he is not modest and thinks that what customers say is layman's words, especially for maintenance. For example, most customer consultants in the IT industry need to provide maintenance services at home. You rely on professional knowledge and skills to provide services. In this field, you may be an expert, and customers may speak a lot of layman's words. If the client consultant does not have the virtue of modesty,
You will show off your professional knowledge in front of customers and expose their shortcomings. This is a no-no for customer service. Customer consultants have high requirements for service skills and professional knowledge, but they should not show off and treat customers as fools.
6. Strong sense of collective honor
Customer service emphasizes team spirit. Customer consultants in enterprises need to help each other and must have team spirit. What is the team cohesion of a football team? People often say that this team is particularly United and cohesive. What does this mean? It means that every player doesn't score goals for himself. Everything he does is for the team to win. The same is true for customer consultants. Everything you do is not to express yourself, but to do a good job in customer service of the whole enterprise. What we are talking about here is the sense of team collective honor, which is also the requirement of personality.
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