It is very important to work in a decoration shop and sell wooden doors, but I am inexperienced and stupid and can't speak. When I came in, the client didn't know how to communicate, and I felt very n

It is very important to work in a decoration shop and sell wooden doors, but I am inexperienced and stupid and can't speak. When I came in, the client didn't know how to communicate, and I felt very nervous. 1. Greeting skills Through welcoming and talking with customers, a harmonious atmosphere is established to facilitate further communication with customers; Greeting customers is to complete sales, which requires building a bridge of communication with customers. In the tense modern society, what people lack most is communication and trust! Meeting customers is the first step to build this bridge. Many customers visit the counter every day. These consumers are not sure what they need, so we must talk to them to get relevant information, seize every possible introduction opportunity, and actively greet customers. And a sincere smile is your magic weapon to win customers. The positive and friendly attitude of the wooden door salesman is very important for starting a successful conversation and sales. Usually, wooden door salesmen will have two different reactions after introducing products to customers: First, they want to listen to salesmen. At this time, the salesman should continue to introduce the characteristics and benefits of the products to customers and observe them. At the same time, he can also ask the customer's situation and needs and recommend suitable wooden door products to him; Second, customers will ask some questions, such as "What's the difference between this wooden door and the other one?" And so on, including the information that customers want to know. Wooden door salesmen should introduce the advantages and functions of their products to customers in detail and compare them with similar products so as not to denigrate other products; A good start is to give it to customers. Giving is a service, an explanation, giving customers an explanation they care about. 2. Recommendation Skills Through talking and observing with customers, find out the wooden door products suitable for customers, explain to customers how the products are suitable for customers and whether they meet their needs, show customers the products, introduce the advantages of the products to customers, emphasize the characteristics of the products, and repeatedly emphasize or give positive confirmation to the places that customers are interested in or don't understand. At this time, it is time to recommend wooden door products to him. For successful wooden door terminal sales staff, although every step is very important, the most critical step is to recommend products. There are four steps in recommending products: Step 1: Confirm that the requirements are consistent with the customers, and then confirm the customers' requirements again. Let the customer make sure that the wooden door salesman has understood his needs and taken them seriously. Therefore, before introducing the characteristics of products to customers, wooden door salesmen should confirm that these needs of customers really exist. Step 2: explain the advantages and how the product will be suitable for customers; Step 3: Show or demonstrate the product and explain the characteristics of the product according to the specific needs of customers; Fourthly, in order to further increase the credibility and sales force, we can intervene in the experience outside the demonstration products, not only to let customers feel and see the products personally, but also to demonstrate and explain the use of wooden doors. With the help of customers' personal experience, there will be more successful sales programs. Because the demonstration or experience confirms and strengthens the salesperson's explanation of the product, drives away the customer's doubts, makes the customer really try before buying, and makes the sales work simpler and more effective. 3. Quoting skills If your product has a high price, you should find ways to make customers fully realize the advantages of your product in other aspects when quoting. A health care product company sells a particularly expensive oral liquid for women, which is much higher than its competitors. However, when introducing the product to the dealer, the salesman emphasizes its effect and dosage, that is, its effect can not be compared with similar products, and it can only take one tablet a day, unlike other products that need to take three tablets a day, so its price is not high. The salesman's quotation is easy to accept. In addition, the main trading terms such as delivery date, payment method and order quantity should be rolled out at the same time, that is, the price should not be limited to one period, and other terms should be regarded as interaction. Customers may attach great importance to the delivery date. It turns out that the delivery date you quoted was 35 days, but the customer offered 30 days for delivery. If possible, you can meet the customer's delivery time, but if you raise the price appropriately on the grounds that the delivery time is too tight, then the other party may accept it and you can win more profits for yourself. ? 4. If the customer doesn't buy it, you can give him the corresponding service card or brochure so that when the customer has the desire to buy again, he can contact; If the products are purchased, the wooden door terminal sales staff should introduce the related products and services to the customers, so as to avoid unnecessary disputes later; Say goodbye to customers and thank them, and finish the work they started, so as to achieve our sales target. A series of processes, such as welcoming customers, understanding customer needs and recommending suitable products, have only one purpose, so that customers can buy products. Need to be reminded, don't be upset because the customer didn't buy the product. Just because he doesn't buy it today doesn't mean he won't buy it in the future. The customer is God. If you forget this sentence, then everything you have done above is meaningless, and it will have unexpected negative effects and affect the corporate image. Don't forget to thank your customers and say goodbye when you finish the sales process. I hope my answer is helpful to you.