The operation and maintenance management of network system is realized from three aspects: network connectivity, network performance and network monitoring management. Including: field equipment installation and upgrade, field fault diagnosis and telephone remote technical support, problem management and analysis.
This service is mainly realized in the following ways:
1. The user's on-site technicians are on duty.
The technicians on duty record whether the ports of the network switch can be used normally, whether the network forwarding and routing are normal, test the performance of the switch, evaluate the overall performance of the network, optimize the utilization rate of the network, and put forward suggestions for network expansion and optimization.
On-site personnel on duty also monitor the daily operation status of safety equipment, check the logs of various safety equipment, record key events, judge and solve the causes of safety incidents, find problems in time and nip in the bud.
2. On-site inspection service
On-site inspection service is a comprehensive inspection service for customer equipment and network. Through this service, customers can get first-hand information about equipment operation, find hidden dangers as much as possible, and ensure the stable operation of equipment. At the same time, early warning and solutions are put forward in a targeted manner, so that customers can take precautions as early as possible and minimize business risks.
3, important moment someone on duty service
Ensuring the stable operation of equipment at important moments is particularly critical to the success of customers. Therefore, customers can be provided with on-site attendance support at important moments, including major meetings of government customers, year-end settlement date of financial customers, major cutover of the production network of operators' customers or any other moment that customers think may have a significant impact on their business operations.
If a special person is required to be on duty, the customer should contact the customer service manager of the authorized service provider in advance. For each contract customer, the authorized service provider shall provide specially designated services according to the prior contract agreement. If customers need more on-duty support beyond the scope of the contract, they need to pay extra manpower and travel expenses.
Operation and maintenance service content 2: database system operation and maintenance service
Database operation and maintenance services include active database performance management, which is very important for system operation and maintenance. Through active performance management, we can know the daily running state of the database, identify the performance problems of the database, and optimize the performance in a targeted manner. At the same time, pay close attention to the changes in the database system and actively prevent possible problems.
Database operation and maintenance services also include quickly finding, diagnosing and solving performance problems, finding performance bottlenecks in time when problems occur, solving database performance problems and maintaining efficient application systems.
Operation and Maintenance Service Content 3: Middleware Operation and Maintenance Service
Middleware management refers to BEA
Daily maintenance, management and monitoring of middleware such as Weblogic and MQ can improve the analysis and resolution ability of middleware platform events and ensure the sustained and stable operation of middleware platform. Middleware monitoring indicators include configuration information management, fault monitoring and performance monitoring.
Execution thread: Monitor the idle number of WebLogic configuration execution threads.
JVM memory: JVM memory curve is normal, and memory space can be reclaimed in time.
JDBC Connection Pool: The initial capacity and the maximum capacity of the connection pool should be set to be equal, and at least equal to the number of execution threads, so as to avoid the performance consumption caused by creating database connections during operation.
Check the WEBLOG log file for abnormal errors.
If there is a WEBLOG cluster configuration, you need to check whether the cluster configuration is normal.
Operation and Maintenance Service Content IV: Information Asset Statistics Service
This service belongs to the basic service and is included in the operation and maintenance service. It helps service providers to understand users' existing information assets, so as to better provide system operation and maintenance services.
Services include:
Statistical records of information such as model, quantity and version of hardware equipment.
Statistical records of software product model, version and patch information.
Statistical records of network structure, network route and network IP address
Drawing of structure diagram of integrated wiring system
Statistical records of other auxiliary equipment