Have a nice day and thank you for reading my letter.
Here's the thing:
A few days ago, I bought a new digital camera in your store. When I got home, I found some scratches on the surface of the camera and the color of the photos taken indoors was not normal. ?
When I went back to the store, I asked the clerk to exchange it for a new one or give me my money back. The salesman ignored me only because I lost the receipt.
I think consumers have the right to protect their own interests. ?
This is the reason why I am writing this letter to you.
I hope you can give me a satisfactory answer.
Waiting for your reply.
Sender: An aggrieved consumer in your store.
I hope it helps you.