123 13 supervision service hotline is a national unified telephone number for supervision and reporting of tobacco monopoly products approved by the Ministry of Industry and Information Technology in 2008. To reflect the tobacco-related problems within a certain range, you can directly call the "123 13" hotline. The hotlines are accepted by the provincial bureau and the municipal bureau respectively, and are handled at different levels. The platform automatically judges the attribution of the calling party's number through the system, and automatically allocates the direction of the call, which is answered by the municipal bureau to which the number belongs. If you want to access the provincial bureau, you can follow the voice prompts after the phone is dialed.
123 13 acceptance time: working hours, and manual real-time answering; Outside working hours, messages are automatically recorded and answered by the hotline service platform system, and weekends and legal holidays are not included in working hours.
The acceptance scope of 123 13 is as follows:
1. Report illegal acts involving the production, sale and transportation of tobacco products;
2, involving monopoly administrative law enforcement, cigarette business services, tobacco production and purchase and other work and staff behavior complaints;
3. Opinions and suggestions concerning the performance of business duties, procedures and service contents;
4, other consulting matters related to monopoly management, cigarette business, tobacco production and operation.
legal ground
People's Republic of China (PRC) Consumer Protection Law Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.