I. Alipay International Search Documents
1. Open the mobile phone Alipay;
2. Click on All to find my courier in the convenience service;
3. Click on mine to find international documents and find+;
4. Enter the waybill number, select the carrier, and then click Query;
Second, official website query
You can choose to inquire in International Express official website. EMS, DHL and other large international express companies all have their own official website. According to official website's prompt, you can query and track logistics information by entering the international express number. For example: DHL International Express official website, enter the international express number and click Query.
Three, express logistics has not been updated to solve the following problems
1, contact the seller: If your goods show that they have been shipped, there is also a waybill number, but there is no information about the parcel or any courier company. This situation is generally the seller's problem, but the seller did not deliver the goods at all. For some reason, it belongs to the buyer, so just urge the seller.
If the express logistics information is not updated, it may be that there are too many orders from merchants to deliver. You can ask the e-commerce customer service if you have any questions. It is also possible that the courier has collected the pieces, but there are problems such as lost pieces at the courier transfer point. If the customer service does not help with the inquiry, we should also consider whether it is caused by false delivery. You can put pressure on e-commerce customer service and let sellers help you push logistics together.
2. WeChat official account feedback: Generally, the official account of WeChat express company has complaint channels. You can also choose to go to the official WeChat account for manual consultation, and you can provide specific background screenshots to reflect the problem.
3. Telephone complaint: the logistics is not updated, and the express mail may be delayed due to the weather or special circumstances in the region. A few reasons are that individual express mails are accidentally forgotten somewhere. What kind of question is it? You need the customer service phone number of the information express company.