Customer service hotline number 1, 10000: 10000 provides high-quality and caring service around the clock through manual and automatic voice.
2. 1000 1: The telecom self-service hotline is a comprehensive service platform set up by China Telecom to meet social needs and provide comprehensive, timely, high-quality and efficient services.
Second, the function is different.
1, 10000: adopt the national unified special service access code 10000, integrate the original special service numbers of various telecommunications, and provide users with services such as consultation, inquiry, acceptance and complaint of various telecommunications services with telephone network as the main information exchange mode.
2. 1000 1: China telecom integrated service window is an important channel for telecom enterprises to exchange information and communicate with users.
Third, the characteristics are different.
1, 10000: Establish a quick customer response center for basic telecom services and various telecom value-added services based on customer service platform.
2. 1000 1: fully reflects the timely, thoughtful and meticulous service. Highly intelligent service platform and excellent business generation environment meet various business operation requirements.
Baidu encyclopedia-1000 1
Baidu Encyclopedia-10000