First of all, we all know that 12345 mayor's hotline, non-emergency rescue service center and municipal government's convenient telephone are public telephone service platforms for the municipal government to handle non-emergency affairs within the scope of administrative organs, which are mainly responsible for handling calls from citizens within the scope of administrative organs, such as consultation, reflection, suggestions, help and complaints.
In fact, 12345 did not get a reply from the mayor, but was recorded by the relevant staff and handed over to the relevant units, and then the relevant units gave a feedback to 12345, and then 12345 told the reflector to reply.
Finally, you should understand that the mayor's public telephone duty room is an office of the municipal government office. It is a specialized agency responsible for the mayor's public telephone work and works under the leadership of the deputy director in charge of the general office of the municipal government. The mayor's public telephone duties include:
(a) to publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.
(two) responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, and reflecting important social problems and major emergencies.
(three) responsible for accepting and coordinating the difficulties and problems encountered by the masses in their daily lives.
4) Check, supervise and guide the public telephone work of the people's governments, municipal government departments and public service units of all districts and counties (autonomous counties and cities) in the city.
(five) responsible for the construction and development of the mayor's public telephone network.
(six) responsible for the mayor's mailbox work and the handling of letters from the masses.
Legal basis: Article 4 of the Regulations on Government Information Disclosure in People's Republic of China (PRC) stipulates that people's governments at all levels and departments of people's governments at or above the county level shall establish and improve the government information disclosure system of their administrative organs, and designated institutions (hereinafter referred to as government information disclosure institutions) shall be responsible for the daily work of government information disclosure of their administrative organs.