1. What time does Xiaohongshu customer service go online?
Xiaohongshu's customer service online time is usually from 9: 00 to 18: 00 every day from Monday to Friday.
This is the general online time of customer service, and the specific online time may be changed or adjusted. Therefore, when you need to contact customer service, you should determine the specific online time of customer service according to the official announcement of Xiaohongshu or the tips on related pages. In addition, Xiaohongshu also provides online customer service contact information. You can find the channel to contact customer service through the help center or related pages of Xiaohongshu.
Second, the role of Xiaohongshu customer service includes but is not limited to the following aspects:
1. Provide consultation and answering questions: users can ask Xiaohongshu customer service about the use method, function operation and account number of Xiaohongshu platform, and the customer service will give corresponding answers and guidance.
2. Handling of complaints and disputes: If users encounter order problems, after-sales problems, disputes, etc. When using the little red book platform, they can complain to customer service and ask for help. Customer service will assist users to deal with problems and try their best to resolve disputes.
3. Provide technical support: If users encounter technical problems or failures when using the little red book application, they can give feedback to customer service and get corresponding technical support and solutions.
4. Provide comments and suggestions: Users can provide comments, suggestions and feedback about Xiaohongshu platform to customer service to help Xiaohongshu improve and optimize the user experience.
In short, the role of Xiaohongshu customer service is to provide users with comprehensive services and support, help users solve problems, enjoy a better experience, and provide timely help and answers.