If you have any questions about your own nucleic acid test results or the nucleic acid sampling service institutions you have been to, you can call the above customer service number to find out _
Generally speaking, the results of nucleic acid detection have not come out for the following reasons:
1, and there are many testers.
It may be because there are many people who carry out nucleic acid detection, and the speed of nucleic acid detection is slow, which leads to the result of nucleic acid detection never coming out. It is recommended that you wait patiently to avoid emotional tension and anxiety, or you can go to the corresponding testing institution to inquire.
2. The binding information is wrong
If the personal information bound before the nucleic acid test is wrong, so that residents can't receive the correct nucleic acid test results accurately, and the nucleic acid test results never come out, it is recommended to take your mobile phone and identity documents with you before the nucleic acid test to avoid information recording errors and affect the efficiency of nucleic acid test.
3. Other reasons
It may also be because of large-scale nucleic acid testing. In order to reduce the burden and pressure of the staff, if the nucleic acid test result is negative, no special notice will be given. Only when the nucleic acid test results are positive will there be relevant telephone contact. At this time, it is necessary to conduct isolated observation in time to prevent more people from being infected.
Epidemic prevention and control consultation telephone
Beijing Public Health Hotline 0 10- 12320
Beijing Citizen Hotline Service Center 0 10- 12345
Service time: 24 hours