How to provide information service ability for veteran cadres

Countermeasures and suggestions

1. Strengthen publicity and change ideas. First, get rid of the old idea that the traditional service management for retired veteran cadres depends entirely on the former units of retired veteran cadres and the staff of the Bureau of Retired Veteran Cadres. It is necessary to increase the publicity of the importance of socialized service for veteran cadres, and vigorously publicize the main functions and new advantages of the information platform for home-based care for veteran cadres to the whole society by strengthening the publicity of newspapers and media. Second, vigorously advocate the working concept of learning advanced and catching up with advanced. Sending veteran cadres to advanced areas to learn the new mode and experience of home-based care services and guiding the departments of veteran cadres to understand the significance of establishing an information service platform in the "four nearby" work in the community will not only not ask for trouble and increase the workload, but will reduce the "dependence" on veteran cadres and the society will assume more responsibilities. Third, we should do a good job in the establishment of information service platform and the installation of call system, and further enhance the attraction and trust of "push-to-talk pager" to veteran cadres. Through distributing service manuals to veteran cadres and conducting in-depth publicity with their children and families one by one, it is clear that the purpose of establishing an information platform to install a call system is to give more care, help and convenient and effective services to veteran cadres, so as to dispel their unnecessary worries, change their ideas, make veteran cadres recognize the service of the information platform, implement their work, and further mobilize the enthusiasm of social forces to participate in serving veteran cadres.

2. Form resultant force and standardize operation. First, the integration of service providers affiliated to the information service platform is guided by government departments, and the cooperative units adopt regional integration. According to the living area of veteran cadres, choose service providers with complete service items, strong coverage and old service experience to provide services for veteran cadres around the community or concentrated residence. Second, the Department of Veteran Cadres will strictly check the platform cooperation units and their comprehensive service providers and their service capabilities, and ask professional legal personnel to review the relevant contract terms, and check whether the business licenses, tax registration certificates and organization code certificates of the information platform cooperation units and their service providers are complete and effective, so as to ensure compliance with laws, regulations and norms and avoid problems in providing services to veteran cadres. The third is to establish a unified and standardized service standard, reasonably set the service reference price according to the situation in different regions, supervise the service quality of service providers throughout the process, establish and improve the compensation system, and protect the interests of veteran comrades. Fourth, it is suggested that the Bureau of Retired Veteran Cadres of the Municipal Party Committee coordinate with relevant municipal units, and directly connect emergency rescue departments such as1120 with the information platform, and reserve special lines to provide convenience for emergency rescue of veteran cadres. Fifth, relevant documents are issued, and organizations and veteran cadres' work departments take the lead in using the information service platform to establish a multi-layer service network operated by "organizations and veteran cadres' work departments, their units and street communities", establish a monitoring platform, and carry out network format supporting services.

3. Broaden channels and win support. First, the establishment of community information service platform will be incorporated into the relevant system of veteran cadres' work, and strong support will be won from party committees, governments and leaders at all levels. Introduce relevant measures and regulations, formulate the development plan of information service platform, make the establishment of information service platform have rules to follow, so as to mobilize the enthusiasm of the whole society to do a good job in home-based care for retired cadres and realize standardized operation and effective service. The second is to raise funds through multiple channels. It is suggested that the investment in establishing information service platform should be increased, and the funds for community "four nearby" services should be increased. Explore ways for the government and units to invest in low-paying services, and issue service vouchers to veteran cadres regularly, so that veteran comrades can enjoy the fastest and most direct benefits by using the information service platform. Third, it is suggested that the two levels of finance in urban areas should establish special funds for information service platforms and include them in the regular budget for the construction of information platforms.