1, surface after-sales fixed telephone number: 800-820-3800 dial1-1.
2. After-sales mobile phone dial for 2.surface: 400-820-3800, dial1-1.
3. Microsoft official mall pre-sale consultation, order status, refund phone number 4008822059.
Microsoft official after-sales return policy description:
1. Effective return and replacement must be accompanied by original invoice (except electronic invoice), original manual, instruction manual, registration form, spare parts (including cables, controllers, power supplies and accessories, etc.). ), the original packaging of the manufacturer and all gifts. If the customer can't provide all the above items, it may lead to delayed/failed return or extra expenses.
2. All physical objects must be properly maintained (for example, the fuselage of external equipment must not be scratched or worn, etc. ) and will not affect the resale of this mall (please don't send it directly in the product packaging, please add an express carton outside).
3. Special note on the return and exchange of mobile phone products: if the mobile phone without quality problems has been activated, it will not be returned.