one
A: Madison Industries. I'm Kathy Weiner. Can I help you?
Madison industries, this is Cathy Weiner. Can I help you?
B: Good afternoon. Can you put this call through to Mr. Black?
Good afternoon. Can you put me through to Mr. Black? A: May I know who you are?
Who is this, please?
This is Mary Fox from A.B.C Computer Company. I'm calling on behalf of Mr. tom baker, the general manager of our company.
This is Mary Fox from A.B.C Computer Company. I'm looking for Mr. tom baker, the general manager of our company. A: I'm sorry, Ms. Fox. Mr. Black is in a meeting now. May I have your number and ask him to call back later?
Excuse me, miss fox. Mr. Black is in a meeting. Please tell me your phone number and I'll have him call you, okay?
I'm afraid Mr. Baker wants to speak to Mr. Black now. He has something urgent to discuss with Mr. Black without delay.
I think Mr. Baker wants to speak to Mr. Black now. He has something urgent to discuss with Mr. Black without delay. A: OK. Then, would you please hold the line? A minute later
Ok, please hold the line. A minute later
Ms. Fox, the phone is connected. Mr. Black is ready to answer the phone. Go ahead.
Miss fox, the phone is connected. Mr. Black can talk to you now. Please continue.
B: Thank you for your help, Ms. Weiner.
Thank you very much for your help, Miss Wenner.
A: You're welcome.
You're welcome.
two
Secretary:
Hello, this is ABC company. Can I help you?
Hello. ABC company. what can I do for you?
David:
This is David. Is Director Carlos there?
This is David. May I speak to Director Carlos?
Secretary:
Wait a minute ... Um ... He's right outside. Can I take a message?
Wait a minute ... He just went out. Can I take a message for you?
David:
Ok, please tell him to call me back as soon as possible. My phone number is XXXX000 13.
Ok, please tell him to call me as soon as possible. My phone number is XXXX000 13.
Secretary:
Ok, I'll tell him. Thank you for calling. see you again
Ok, I'll tell him. Thank you for calling. Goodbye.
David:
Goodbye.
Goodbye.
three
A: Si Tong Company. Hello, I'm Mary. Hello, Si Tong Company, this is Mary speaking.
B: Hello, I'd like to speak to Mr. Hunter. Hello, I'd like to speak to Mr. Hunter.
A: Who is this, please? Who is this, please?
This is Herbert Wood from ibm Computer Company. This is Herbert Wood from IBM Computer Company.
Thank you, Mr. Wood. Just a moment, please ... Go to PBX. Mr. Hunter, Mr. Wood from IBM Computer Company is on the line. Thank you, Mr. Wood. Just a moment, please. Make an internal call. Mr. Hunter, Mr. Wood from ibm Computer Company wants to see you.
Can you find out what he wants? Can you ask him what he wants?
Yes, Mr. Hunter. I'm sorry to have kept you waiting, Mr. Wood. Mr. Hunter is busy now, and he wants to know what you want to talk to him. Yes, Mr. Hunter. Mr. Wood, apologize to the caller for keeping you waiting. Mr. Hunter is busy now, and he wants to know what you have to say to him.
Yes, I want to buy some computer software and discuss developing some other software. I wonder if he is interested in it. Yes, I want to buy some computer software and talk about developing some other software. I wonder if he is interested.
I see. Thank you very much, Mr. Wood. Can you wait a moment? Mr. Wood wants to buy some computer software for Mr. Hunter. I see. Thank you very much, Mr. Wood. Can you wait a moment? Make an internal call Mr. Hunter, Mr. Wood wants to buy some computer software.
I see. Put him on line two. Ok, please switch to line 2.
Yes, Mr. Hunter. Call Mr. Wood. I'm sorry to have kept you waiting. I'll put you through to Mr. Hunter. Yes, Mr. Hunter. Sorry to keep you waiting, Mr. Wood, the caller. I'll put you through to Mr. Hunter.
Good afternoon, sales department. Can I help you? Good afternoon, sales department. Can I help you?
B: May I speak to Mr. Bush? May I speak to Mr. Bush?
A: I'll see if he is free. Who is this, please? I want to see if he is in. Sorry, I have to tell him who is calling.
John Smith.
A: Please hold the line. I'm afraid Mr. Bush is in a meeting with the general manager. Can I help you? Just a moment, please. Mr. Bush is having a meeting with the general manager. Can I help you?
Well, I want to discuss with him the new contract we signed last week. Ok, I want to discuss with him the contract we signed last week.
I don't think the meeting will last long. Shall I ask him to call you when he is free? I don't think the meeting will last long. Shall I ask him to call you when he is free?
Yes, that's easy. Yes, that's the best.
A: What's your name again? Could you tell me your name again?
B: Yes. It is John Smith. Ok, my name is John Smith.
A: What's the number? What's the phone number?
b: 02 1-64358796
A: OK. You will hear from Mr. Bush later this morning. Ok, Mr. ith, you will get a call from Mr. Bush later in the morning.
Thank you for your help. Good-bye. Thank you for your help. Goodbye.
You're welcome. Good-bye. You're welcome. Bye.
A: Madison Industries. I'm Kathy Weiner. Can I help you? Madison industries, this is Cathy Weiner. Can I help you?
B: Good afternoon. Can you put this call through to Mr. Black? Good afternoon. Can you put me through to Mr. Black?
A: May I know who you are? Who is this, please?
This is Mary Fox from A.B.C Computer Company. I'm calling on behalf of Mr. tom baker, the general manager of our company. This is Mary Fox from ABC Computer Company. I'm looking for Mr. tom baker, the general manager of our company.