How to communicate with leaders-the procedures and key points of asking for instructions and reporting to leaders

If the leader clearly instructs you to finish a job, you must understand the intention and focus of the leader in the most concise and effective way. At this time, you might as well use the traditional 5W2H method to quickly record the main points of work, that is, to find out the time (when), place (where), executor (who), for what purpose (why), what work needs to be done (what), how to do it (how to do it) and how much work is needed. After the leader gives the order, he will immediately sort out his records and repeat them to the leader concisely to see if there is anything missing or not clearly understood, and ask the leader to confirm. If the leader asks you to complete a group insurance plan about ABC company, you should repeat it to the leader according to your own records and get the confirmation from the leader. You can say, "general manager, my understanding of this job is this." In order to enhance the competitiveness of our company in the group life insurance market (why), you hope that our group insurance department (who) will spare no effort (how) to sign a contract (what) with them on employee welfare insurance at ABC company headquarters (where) before this Friday. Please confirm whether there are any omissions. " If the leader agrees with your understanding of the goal, then you can move on to the next step. 2. Discuss the feasibility of the goal with the leader. After leaders give orders, they often pay attention to the solution of problems by subordinates. He hopes that his subordinates can have a general understanding of the problem so as to grasp the progress of the work from a macro perspective. Therefore, as a subordinate, after receiving the order, we should actively use our brains, have a preliminary understanding of the work we will be responsible for, and tell our leaders our preliminary solutions, especially the possible difficulties in our work. For the difficulties beyond their ability, please ask the leaders to coordinate with other departments to solve them. For example, regarding the goal of winning the employee welfare insurance contract of ABC Company, you should quickly reflect the steps and difficulties of the action. What are the feasibility and possible obstacles of the scheme you are responsible for? _______________________________________________________________________________________________________________________________________________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In this work plan, you should elaborate your action plan and steps, especially give a clear timetable for your work time progress, so as to lead the monitoring. Please write a plan about your action plan. _______________________________________________________________________________________________________________________________________________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Thanks to the joint efforts of you and your colleagues in your department, you finally finished your work and obtained the group insurance policy of ABC Company. When everyone is happily celebrating success, as the head of the department, you should still have no reason to relax. You should make a summary report on this work in time, sum up the successful experience and shortcomings, so as to improve in the next work. At the same time, don't forget to mention the correct guidance of leaders and the hard work of subordinates in the summary report. At this point, the request and report of a work has basically ended. Never ignore the function of asking for instructions and reporting, because this is the main channel for you to communicate with your leaders. You should make every request and report perfect, and the trust and appreciation of the leaders will gradually deepen. Please fill in the following worksheet about asking for instructions and reporting to the leader, and think about whether your request and reporting work is perfect. ◇ How to record command points? _______________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________________________________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Secondly, we should care about life; Thirdly, to solve problems, sometimes leaders are in the focus of contradictions, and subordinates should take the initiative to contact contradictions, take responsibility and solve problems. 2. Asking for instructions is not dependent. Generally speaking, as a department head, working boldly, responsibly and creatively within his own authority is worth advocating and being welcomed by leaders. Subordinates can't ask for instructions in everything, they have no opinions when they are in trouble, and they don't make decisions on major issues. In this way, the leader may think that you are incompetent and can't handle it. If you need to ask for a report, you must ask for it, never rely on it, and never wait. 3. Proactive, not ultra vires. Proactive, outspoken, and good at putting forward your own opinions. You can't be passive and stable. In dealing with the relationship with leaders, we should overcome two misunderstandings: first, leaders do what they say, and there is no responsibility for good or bad; Second, self-reliance, not to study the working ideas of leaders, not to implement them, or even to engage in another set, part.