Telemarketing self-evaluation 1
It has been more than two months since I joined _ _ Culture Company, and I feel a lot. I will make a brief evaluation of my recent work and team situation, and look forward to my future work goals.
First of all, let me talk about myself. I really never thought I would do sales work before, so I first thank the company for giving me such an opportunity. In less than three months, I made a phone call, met all kinds of people and exercised my self-expression ability. My speech gradually became less blunt, and I was able to express myself in my own language, instead of reading words word for word on paper as I did at the beginning.
Tell me about my achievements in these two months! 295 calls were made, of which 50 were intended customers, but only 13 was actually made. I think there are many reasons for this result. First of all, I feel that my sense of purpose and responsibility is not very strong, and my work motivation is not very strong. I don't think about long-term interests, just look at the present. This is actually not enough. I want to move towards high goals and high treatment! In short, I believe that the above points will change slowly with time, because I believe that time can change everything, and we must be "safe when we come"!
After this period of work, I have to admit the great pressure of sales work and deal with it well. I think personal mentality is very important, and the person who can persist until the end will win! Work happily every day, no matter whether you make a bill or not; Failure to issue invoices for a while does not mean that they will not be issued in the future; As long as the goal is set and the mentality is right, the order is inevitable! It can be said that these words have always been in my mind, and I am working hard every day! I always treat all kinds of customers and rejections every day with the most normal heart. I think if I can't understand this, I won't be qualified for this job. I can always regard it as a very common thing. Besides, there is no motivation without pressure! By the way, several people in our team have resigned recently. From the beginning of training to this moment, I always thought that we were an organic whole, but at this moment, losing so many people was somewhat emotional and helpless! But after all, it is people's self-choice, and no one can help it. Although we no longer work together and have fewer opportunities to meet each other, our friendship will never change! Because the road is your own, as long as you don't regret it!
Let's talk about the current team first. Although they are gone, the atmosphere is still very lively. Everyone makes progress first and then works hard. I can't fall behind. I want to catch up and move towards the goal! In addition, thank you for your help to everyone and me. Don't worry, we will prove our strength with our achievements. Time will change everything. With the accumulation of experience, everyone will become better!
Whether the past is good or bad, with the end of this month, a new month is about to begin. To be honest, my performance this month is not very good by comparison. As for the reason, I have already evaluated myself. In the new month, I must achieve about 2500 in 22 working days. Although the goal set is not high, I am confident to complete it! In order to achieve this goal, in addition to maintaining a correct attitude and persistence, the most important thing is to try to change the shortcomings mentioned above, absorb the strengths of others, insist on watching more excellent sales videos and use your own words. In addition, we should communicate more with excellent partners at ordinary times, find out our own shortcomings in time and work hard to improve, and strive to move towards the goal! Faith and dreams are perfectly integrated, with high standards and strict requirements! Must be better than this month!
Guys, remember: we are the best! For our personal future, work hard! Because I believe that I am me, I believe that tomorrow, I believe that youth has no horizon! Everything depends on man, and man can conquer nature! It is enough to believe that you are the best!
Telemarketing self-assessment II
Recalling that I joined the company in _ _ _ _ _ 20, I have been working for more than half a year now. The working state is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting label industry. Successful customers are also accumulating over time. At the same time, every time I successfully cooperate with a customer, it is recognition of my work and reflects my work value in the post. But on the whole, I still have a lot to improve myself. The following are my shortcomings in this year's evaluation:
First: communication skills are not available.
I meet different customers every day, and when I communicate with them, the words are not concise and complicated enough. The ability of language organization and expression needs to be improved.
Second: the follow-up service for customers who have cooperated is not in place.
There are more and more customers who see self-success. Although there are few big customers, I am still doing my best to protect every customer and achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. After several months of work, both Mr. Dai and Mr. Hu have focused on the maintenance of old customers.
I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only continue to create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.
Third: customer reports are not well organized.
For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory?
Only through a clear statement, the leader can understand my work status and gains today, and then make targeted corrections and guidance. And I also make a complete and detailed report every day, and I can also make a clear and instructive work evaluation and work plan for the future every day, so that I can work more pertinently and purposefully, and then I can be more comfortable.
Fourth, the number of new customers is small.
The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, and few customers were really found, which is worthy of self-reflection. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spend most of my time contacting telemarketing customers, ignoring the intended customers who have contacted me.
However, the number of new customers independently developed is small, and there should be a good improvement next year. I will make a plan in the second half of the year to make my time allocation reasonable. Achieve the effect of two mistakes.
Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at asking the leaders actively, and you haven't absorbed the knowledge you don't understand into yourself that day.
To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, he is afraid of not knowing how to correct them, and I will make mistakes and turn my shortcomings into my own advantages.
There has been little change in the whole half year of this year. My main job responsibility is telephone sales, which, as the name implies, is sales that reach a deal by telephone. In the past six months, I have communicated with customers mainly through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time.
In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that _ _ _ company is a big enterprise with a good service team, just like enjoying the process, and turn the business atmosphere into friendly exchanges between friends.
And let customers with strong intentions think of it for the first time, think of cooperation with _ _ _ company, etc., which are closely related to their efforts, and as salespeople, they should have a very keen sense of smell to feel the needs of customers for the first time. For customers with strong intentions, in addition to good telephone greetings, information greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.
Self-evaluation of telemarketing work 3
From _ _ to _ _, from school to work, from a sales company in _ _ to self-growth. Because of sales, I understand that no matter what one does, it is impossible to succeed without hard work and effort. If you do anything, you will never do it better without your heart.
Since I set foot on the road of sales, although I don't feel much about my changes, my colleagues and classmates have found something from me. Because self-growth has improved.
First of all: my self-confidence is stronger than before.
An excellent person often gives you the impression that he is very confident. Self-confidence is the first step to your success. Paradoxically, for a salesperson, you must believe in your potential. It's not that everyone will do well at first, but everyone should believe in their own potential, because most people only play their own 10% potential.
In other words, there is still great potential in us that has not been brought into play. The so-called ability, in a sense, is just a state of mind. How much you can do depends on how much you want to do. You are who you think you are.
Second: the goal is clear. I can have a good standard to do everything I do. This is a feeling I've never felt before. Because you have a very firm goal, you will not give up your faith and your efforts.
On the road to success, there are ups and downs and twists and turns, and many people will give up halfway. Only those who persist and have clear goals will see the beauty of the finish line.
Third: I am proactive. In the market, salespeople have to do something meaningful every day, such as visiting customers one more time, making one more phone call, evaluating the day's work and so on. And the increase in sales is a natural thing.
Finally, I actually think of myself; Success is just doing one thing right, and growth is the improvement of skills. Success doesn't have to make you grow, but salespeople must keep growing if they want to succeed.
Success is doing things right, and growth is doing things right.
Since doing telemarketing, I have learned a lot, thought a lot and grown a lot, thanks to the guidance of the company and leaders.
The above is my job evaluation of my sales attitude, and there may still be some shortcomings. I expect the leaders to give me some valuable suggestions, and I also want to understand their enterprising spirit. And I also hope that I can do this sales job for a long time and make some achievements in the future. I also hope that the future work will be better and the company will develop better.
Self-evaluation of telemarketing work 4
As the old saying goes, sharpening the knife does not miss the woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear consciousness and enterprising work attitude before we can put it into practice. Make it twice the result with half the effort and achieve good results.
Looking back on this week, I will ask myself about my work and evaluate it frankly. There are still many shortcomings. Therefore, it is more necessary to strengthen self-thinking, correct consciousness and improve the methods, skills and business level of monopoly.
First of all, the shortcomings are evaluated from their own reasons. In my opinion, the existence of a necessary degree of self lacks the skills to convince customers and impress their purchasing psychology.
As salespeople in our store, our main goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language.
Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of self-sales, and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with sincere smile, clear language, meticulous recommendation and thoughtful service. Let all the customers who come to our red dragonfly shop be impulsive and satisfied. Establish the high-quality spirit of our employees and establish our Red Dragonfly's high-quality service brand.
Thirdly, we should deepen our work. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to deal with different customers and adopt different promotion skills. Strive to let every customer buy the goods they are satisfied with, and strive to increase the number of sales and improve sales performance.
Finally, correct your self-attitude. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work.
If a person understands the secret of avoiding efforts through efforts, then he has mastered the principle of success. If you can take the initiative everywhere and have a fighting spirit, you can enrich your life experience in any sales position.
In short, after theoretical evaluation of my work this week, I still found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction.
In the future work, I will take the company's monopoly management concept as the coordinate, combine my work skills with the company's specific environment, and make use of my energetic and hard-working advantages to learn business training, learn business knowledge and improve sales awareness.
Make solid progress, work hard and contribute to the development of the company.
Self-evaluation of telemarketing work 5
After studying, in the process of telemarketing, I realized that the most important thing in sales is how to communicate with customers. When you pick up the phone and want to call the customer, have you ever thought about what you want to say to the customer, so that the customer will continue to talk to you, ask you many questions, believe you and become your loyal and reliable customer forever?
You can see a person's quality and inner world best on the phone, and you can also show it clearly on the phone, no matter how you usually hide it. Then, every call we make should give each other a warm feeling or be kind and friendly. Your good image and the company's image will be conveyed to each other on the phone. I understand that in today's increasingly fierce market competition, students studying telemarketing deeply feel that telemarketing is difficult to do.
Especially after communication with customers is blocked, I think I have communication skills on how to do a good job in customer ideological work and strive for customers to finally choose our company's products. The following are some superficial understandings of telemarketing.
1, fully prepared, get twice the result with half the effort.
Be fully prepared before each call. Appropriate prologue is the key to successful marketing, so you should prepare the corresponding marketing script before marketing. Psychologically, we must be fully prepared, have confidence in marketing, and have the belief that "I can achieve what I want by calling"! " .
2, simple and clear, clear meaning
Pay attention to simplicity and clarity during the call, and try to express the marketing business clearly in the shortest time to arouse the interest of prospective customers. When you speak vaguely and slurred speech, it is easy to make the caller feel impatient.
3. The speech speed is appropriate and the language is fluent.
Speak at an appropriate speed, not too fast, so that the other party can not only hear every word clearly, but also help to be self-vigilant and avoid saying the wrong thing without finding it in time. In addition, when you speak, your language should be fluent, your intonation should be as rhythmic as possible, and you should smile, because a smile will be reflected in your voice, giving people a sincere and pleasant feeling.
4. Give priority to listening, supplemented by speaking.
Good communication should be based on listening and supplemented by speaking, that is, listening 70% of the time and speaking 30% of the time. The dream scene is to let the other person keep talking. The more we insist on listening, the more control we have. In 30% of the speaking time, the time for asking questions accounts for 70%. The simpler the question, the better, and the right and wrong questions are the best. Ordinary people speak in a comfortable posture and relaxed tone, which is easier to understand.
5, customer-oriented, clever complaints.
In the process of telemarketing, customers often complain about our telecom. So, how to deal with complaints? First of all, remember that customers are the most important, and never have a verbal dispute with customers. Secondly, we must be clear about the root causes of customer complaints. Finally, we should patiently appease customers' hearts and turn hot potatoes into fingers. Under normal circumstances, problems reflected by customers that can be solved within their own authority will be solved immediately for customers; If you can't solve the problem within your own authority, you should immediately reflect it upwards until the problem is properly solved.
In short, telemarketing is by no means equal to making a lot of random calls and trying to sell a few products by accident. I think communication skills are very important if customers want to realize the value of telemarketing simply. Because the working hours are not long, the marketing skills are still immature. In the future work, I will work harder and learn from my colleagues more humbly. There is a long way to go in Xiu Yuan, and I will go up and down.
Treat customers, we use eight words to describe: smile, enthusiasm, vitality, self-confidence!
The abnormality lies in the communication between the teaching work plan and customers, and we should pay attention to many details and the most basic words! We should all be fully prepared. As the saying goes, "Know yourself and know yourself, and you will win every battle".
I hope I can do better in my next job and create better performance for the company. The above is my summary of my work, and there are many shortcomings. I hope that the leaders and predecessors will give more advice.
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