Besides. According to the contact information published by official website of Shenzhou Gas Stove Company, the above-mentioned 400 telephones can provide users with services such as product use knowledge consultation, product common troubleshooting, and alien product maintenance.
Shenzhou gas stove does not belong to the three guarantees project;
1. Failure caused by nonstandard water, gas and electricity in the operating environment of the machine and failure to meet the national safety standards.
2. Damage caused by improper installation, use, maintenance and storage by consumers.
3. Damage caused by installation and maintenance by an installation and maintenance unit not designated by the Company (including disassembly and maintenance by consumers themselves). ?
4. If a valid proof of purchase cannot be provided, the starting date shall be six months after the production date of the barcode of the product body is postponed, and the warranty period shall be calculated. The warranty period shall be based on the basic warranty period 1 year, and the service exceeding 1 year shall be paid as over-warranty. ?
5. The product model and fuselage number of Shenzhou product warranty card are inconsistent or altered with the product and fuselage number being repaired. ?
6. Services and contents that the Company does not promise. ?
7. If the gas wall-hung boiler products have not been debugged by domestic professional technicians or passed the inspection by the authorized service provider of China Company, the users of the products and systems shall not use them without authorization, and the consequences arising therefrom shall be borne by the users themselves.
The above contents refer to China-Contact Us, China-Service Policy.