First, the 12345 hotline accepts complaints.
(1) Consultation: including consultation on public service information such as administrative functions, responsibilities, policies and regulations, and working procedures;
(2) Complaints: including complaints about administrative management, social management and public services;
(3) Suggestions: including opinions and suggestions on administrative management, social management and public services;
(4) Help: including non-emergency management and service help within the scope of administrative functions and powers;
(5) Reporting category: including reporting on illegal acts of citizens, legal persons and other organizations that endanger people's lives and property, public property and economic and social development;
(6) Praise category: including the praise of government departments and their staff in terms of work efficiency and administrative efficiency.
Second, the 12345 hotline does not accept complaints.
(a) does not belong to the administrative jurisdiction of our city;
(2) Involving state secrets;
(3) It may improperly damage the commercial secrets and personal privacy of a third party;
(4) Functions involving Party committees (except those performing administrative functions at the same time), people's congresses, political consultative conferences, discipline inspection and supervision, courts, procuratorates, armed forces and armed police;
(5) The problems reflected belong to 1 10, 1 19, 120, 12395,12/kloc.
(six) has been or should be resolved through litigation, arbitration, administrative reconsideration, letters and visits;
(seven) the claim for compensation has been settled in accordance with laws and regulations, and the claimant still makes a claim for compensation with the same facts and reasons;
(8) maliciously insulting or slandering others;
(nine) malicious occupation of traffic resources, no substantive demands;
(ten) other circumstances stipulated by laws, regulations and rules.