First, take telephone as the main mode of operation, communicate with customers, understand customers, develop new customers and guide customers' behavior, then recommend the company's related products and services, and seize customers through telephone communication to achieve business objectives. The working characteristics and working environment of telephone clerks are generally superior:
1, generally equipped with an independent office environment: advanced information management system and sales management platform, the overall working environment is very comfortable.
2. General companies will provide targeted customer resources for telephone service clerks, and they only need to rely on their own comprehensive quality to seize customers. Wages are generally guaranteed, as well as business commissions.
3. Telephone clerks will receive professional training before joining the job, but the threshold is relatively high. And strict in image.
The second is a' business clerk' who is on a business trip, or accompanies the leader to visit and cooperates with the leader to complete the business purpose. They are usually called business secretaries and also called "senior staff". Their jobs are relatively free and their income is quite high. But relatively speaking, the company has very high requirements for the quality, knowledge, flexibility, appearance, temperament, expression ability and professional level of senior business clerks. There is no exact range of wages, because individual abilities are different and vary greatly. If you want to be such a clerk, you can refer to another article in China Clerk-the way out for clerks.
working range
Job responsibilities:
1. Typing processing work
2. Information upload and release
3. Archive and save files
4. Work record
5. Notice and reception of visiting guests
6. The work area is clean
Main work:
1. Complete the matters assigned by the company and departments, and report the tracking results in time.
2. Complete the daily work within the normal jurisdiction.
3. Answer the phone, record information and process information.
4. Preservation, classification, filing and custody of working data
Auxiliary work:
1. customer service: answer customer inquiries and take customers to the places they require without affecting their work. Ask customers what they don't know, and actively help consult other relevant staff until the problem is solved.
2. Assist in selling services during holidays
3. Assist in inventory counting.
4. Keep friendly contact with internal and external liaison departments.
According to the actual situation, the above is just a reference.
Senior commercial clerk, taking both clerical and commercial work into account, supplemented by clerical work and focusing on business, mainly communicates with customers by telephone, understands customer needs, digs and guides customer needs, and recommends our products and services to customers. There are both business marketing and ordinary clerical work. General clerks are mainly engaged in document processing, typing and editing. They need to be familiar with common office software such as WORD and EXCEL, and often need to send and receive business letters and collect business information online.
workflow
Business clerks have a wide range of work processes and responsibilities, and there are many types of business to be handled. The most important job of a business clerk is to follow the level to conduct business investigation and research, attend meetings, participate in negotiations, and go to counties, provinces and even go abroad for inspection when necessary. In addition, due to the different business contents of the company, the work processes of business clerks are also different, but in general, their work procedures are still similar. See below for details: