1.** Contact mobile customer service * *: You can call mobile customer service or go directly to the business hall for help, reflect your problems to customer service, express your troubles and dissatisfaction in detail, and propose your solutions. You can ask them to investigate and give a reasonable explanation and compensation.
2.** Complaint * *: If the mobile customer service can't give you a satisfactory solution, you can complain to the local communication management department or consumer association. You need to prepare enough evidence to prove your claim, such as specific traffic usage and promotion information of mobile preferential traffic.
3.** Seek legal aid * *: If you have tried the first two steps and still can't get a satisfactory solution, you can consider seeking legal aid. Consult a professional lawyer, explain your situation to them and ask them to help you safeguard your legitimate rights and interests.
4.** Cancel the service * *: If you find that the purchased mobile preferential traffic service is misleading, you can choose to cancel the service to avoid further consumption losses.
When taking the above steps, please be sure to remain calm and rational, and know your rights and coping strategies as much as possible. At the same time, in order to prevent similar things from happening again, you can consider reviewing similar consumption contracts and terms more carefully to ensure that you fully understand and make the most appropriate decision.