Zhoushan "Grid Management and Cluster Service" Information Management Platform
There are three chimneys at No.83, Yangang West Road, Zhoushan City, which use inferior fuel to smoke day and night. More than 300 residents nearby complained many times and clashed with the person in charge of the factory. At 9: 20 am on August 18, resident Wang Yalian sent a short message to Zhoushan Grid Management System 10639393, which reflected this problem. /kloc-It will be handed over to Zhushan Community, Jiefang Street and Dinghai District Environmental Protection Bureau within 0/0 minute, and it will be carried out by the environmental law enforcement personnel of the District Environmental Protection Bureau at 9: 34 am.
Zhoushan "Grid Management and Group Service" system platform has been running for three years, integrating the applications of nearly 30 departments and solving 60,000 similar problems. The completion rate reached 99%. 200,000 incidents were recorded, and the SMS platform sent more than180,000 service messages in the past year.
After inspecting the system, He Guoqiang pointed out that the grid management system integrates social management and service resources, and strengthens the mechanism of comprehensive management and stability, which is not only the innovation of grass-roots social management, but also the innovation of grass-roots party building.
From the perspective of system construction, the first is to subdivide the management grid, so that the whole grass-roots management structure forms a network structure; Secondly, establish a basic information management platform to integrate the basic data of all aspects of social management, including people, things, things, places, institutions and so on. Then, by expanding information input channels, such as SMS, telephone, portal, home visits of Ping An team members, and other data interfaces such as public security, justice, letters and visits, etc. Incorporate grassroots public opinion and establish a public opinion analysis mechanism; Integrate the resources of social management related departments, form a linkage mechanism of government resources, and provide unified management services for the society. At the same time, an assessment system is established to bring the operation of the whole system into a standardized supervision system.
From the perspective of mechanism construction, through the establishment of management service team, integrate all aspects of service resources; Strengthen full responsibility and let management services be implemented; This management service system has formed a management service system led by the party and government and coordinated by many parties through full coverage, refinement and diversification of management services. In 2009, Secretary Zhao gave a long instruction to promote it in the whole province, and organized many on-site meetings. As of 20 10, Zhejiang province has established and improved a comprehensive grid management service system. At the end of 20 10, the system won the best case of grassroots party building innovation in China.
In 2009, Zhoushan's public security index was as high as 99%, ranking first in Zhejiang Province. 20 10 the total number of letters and visits from the first quarter to the third quarter decreased by 8.9% year-on-year. "Grid management and group service" has promoted social harmony and stability from the perspective of information construction.
Wuling model
Wuling District of Changde City fully implemented grid governance from 2065438 to March 2004. According to the standard of 350-500 households, the whole district is divided into 577 grids, and 550 high-quality grid workers are openly recruited to form a working system of one member and one branch. Through "fixing posts and responsibilities" and "taking responsibility by posts", more than 30,000 party member at the city and district levels reported to the grid voluntarily, living in the grid, dedicating themselves to the grid and serving the grid, forming a working pattern of "small grid and big party building". A comprehensive information platform for grid-based district-level social governance has been built, which integrates peace building, grass-roots party building, fire management, family planning, safe production, online letters and visits, public services and residents' autonomy, and a social governance system with "party building as the forerunner, management as the foundation, service as the leader and autonomy as the goal" has been built. 20111in 2004, the district social governance command center, as a visiting point of the provincial community party building and community construction site meeting, was well received by leaders such as Guo Kailang, member of the Standing Committee of the Provincial Party Committee and organization minister. From June 2065438 to October 2005 10, our district, as one of the six pilot counties in China and the only pilot county in the whole province, was highly praised by Chen Xunqiu, director of the Central Comprehensive Management Office, and other leaders at the national conference on information construction of comprehensive management of social security. From 2065438 to September 2005, the District Social Governance Command Center provided a high-quality venue for the promotion meeting of the reform and exchange of the petition work system in the whole province, which was highly praised by Li Weiwei, member of the Standing Committee of the Provincial Party Committee and secretary of the Political and Legal Committee. The Central Organization Department, the Central Political and Legal Committee, the Hunan Provincial Health Planning Commission, the Provincial Fire Corps, the Provincial Bureau for Letters and Calls, and the Provincial Safety Supervision Bureau promoted innovative practices in Wuling District. Experts and scholars from the Central Party School, Tsinghua University and other universities sent delegations to our region to carry out special research. Mainstream media such as People's Daily, Xinhua News Agency, Legal Daily and Hunan Daily reported deeply on the innovation of social governance grid in our district, welcoming more than 200 groups of provincial and municipal leaders and brother counties.
The innovation of social governance grid in Wuling District is mainly reflected in:
1. Innovate the establishment of grass-roots party organizations, build branches on the grid, strengthen the management of community party member and unit in-service party member through "fixing posts and responsibilities" and "recognizing posts and taking responsibilities", consolidate the mass foundation of the party's ruling for the people, and make party member truly live in the grid, serve the grid and contribute to the grid.
2. The government management services in the whole region have been standardized, and a four-level platform of district, street, community and grid worker has been established, covering 4 1 functional departments, 14 township street stations and 92 community workstations in the whole region, and all incidents have been recorded and tracked, and problems have been found, entered, reported, channeled, mediated, closed and evaluated. When leaders sit in front of the computer and open this management platform, they can see the work of these units and responsible personnel and realize "online performance test". Up to now, * * * has entered 2 1 180 pieces of event information, and solved 20502 pieces, with a resolution rate of 96.8%. All events can be found, reported and handled in the first time.
3. Improve the level of community management and provide more convenient dynamic services for residents. By setting up a "one-stop comprehensive service window", residents' daily affairs can be accepted and settled in one window. At the same time, relying on the "Easy Work" self-service terminal, a "never-off-duty community" was built, which saved administrative costs and improved work efficiency. A perfect community network has been established to realize zero-distance communication, zero-distance communication and zero-distance interaction between communities and residents.
4. It has promoted the improvement of the work quality of the department, and standardized and standardized the management of family planning, safety production, fire management, letters and visits, community correction, campus and surrounding environment, key visitors, key fire sites, culvert water conservancy facilities, etc. According to the work requirements of each responsible unit, it is managed in a grid way. Wuling social governance grid integrated information platform is connected with the provincial family planning population information platform, realizing the exchange of big data and the sharing of massive information resources.