First, be familiar with the basic situation of hospitals in the city. Including a * * * how many departments, clinics, corresponding experts, doctors, etc. ; At the same time, you should be very familiar with the internal layout and be able to find all the places quickly and accurately.
Familiar with the process of seeing a doctor in each hospital, it is best to know the number of patients in each time period in a week, so as to better plan and save time for customers.
Second, there is a strong sense of service, patience and empathy. Sick people are easy to be grumpy or depressed, and there are likely to be many demands in the process of accompanying doctors.
Only a patient and empathetic waiter can satisfy customers and get more orders through word-of-mouth recommendation.
Third, it is best to have certain medical professional knowledge. On the one hand, patients and their families will inevitably regard the accompanying therapist as a more professional person than themselves, and will have various questions to consult.
On the other hand, if there are some unexpected situations in the process of accompanying Jane, if you have certain professional medical knowledge, you will know how to deal with them better. This can not only increase customers' trust in themselves, but also avoid many risks.
Fourth, we must have the ability to expand customers. If the accompanying doctor is regarded as a full-time occupation, it will certainly expand his business, while as a freelance accompanying doctor, he will undertake business, service delivery and other related work.
You need to do it yourself. In addition to service delivery, the ability to expand customers determines whether you can develop in this profession for a long time.
Reasons for the rise of professional accompanying doctors;
It is the sacrifice of family companionship brought by the fast pace of social development, and the intensification of social contradictions brought about by the deepening of urbanization and aging.
The development of the market often comes from people's needs. The old man is alone at home, and it is difficult to deal with sudden illness. However, children who are busy with work can't balance family and work.
The information wave brought by the digital age has further widened the "digital divide" between the elderly and the intelligent society. Many elderly people are at a loss in the face of computers, mobile phones and automated machines.
Similarly, young urbanites are mostly struggling alone in strange cities, and they are caught off guard in the face of diseases. When the hospital's "difficulty in seeing a doctor" and work pressure hit hard, patients and their families often get exhausted.
Many hospitals set up triage desks and medical volunteers for the purpose of better guiding patients to seek medical treatment. However, the scarcity of human resources and the busyness of hospitals are often difficult to meet the needs of all patients, nor can they meet one-on-one responsibilities and have basic norms like "professional doctors".
At the same time, many patients need to solve not only medical problems, but also intergenerational contradictions and companionship needs. The help desk and volunteers in the hospital can only meet the patients' questions when they seek medical treatment, but can't understand the patients' specific situation and inner feelings well.
The warmest and most unique professional feature of "occupational therapist" lies in the personalized service throughout the process. Practitioners can solve some emotional needs and vacancies for patients, and can also provide corresponding help for different customer groups.
For the elderly, "professional therapists" may be the position of family members or children. For urban youth, "occupational therapist" may become a strange and close friend.