The woman said that she lost two thousand dollars when she bought a diamond ring. Come and have a look with me.
Wedding ring maintenance deformation, online store coupons do not count ... Have you stepped on these "pits"?
The wedding ring is deformed, the online store does not refund the coupons, and the damage caused by the express delivery is difficult to claim ... Yesterday, the Municipal Consumers Association released the top ten typical cases of consumer rights protection in 20 18. Look at these typical rights protection stories, hoping to remind and inspire you.
online shopping
TV
If something goes wrong, there is no way to return it.
2065438+In the first ten days of June 2008, Mr. Wang, a citizen, ordered a home TV set worth nearly 16000 yuan from Lerong Zhixin Electronic Technology (Tianjin) Co., Ltd. (hereinafter referred to as "Lerong Zhixin Company") through the Internet. After installation and use, it soon broke down. After the maintenance, the maintenance personnel come to the door to issue an appraisal work order and put forward the suggestion of returning the machine. But until the beginning of July, there was no news from Lerong Zhixin Company and the maintenance station. The staff of the City Consumers Association contacted the customer service of Lerongxin Company many times, but the other party failed to fulfill the obligation of returning goods.
After many negotiations, the company came to pick up the plane on the ninth day after the complaint, and refunded it after 16 days.
refrigerator
breakdown
It is not difficult to exchange goods without packaging.
On February 20 18, Mr. Mei's daughter bought a refrigerator provided by Guangzhou Yi Rui Digital Technology Co., Ltd. through Vipshop, and it broke down during use. The maintenance station issued the user's approval form for returning the machine on1October 20th18th of that year, suggesting to change the machine. However, the official customer service rejected Mr. Mei's appeal on the grounds that Guangzhou Yi Rui Digital did not agree to exchange the goods.
After mediation by the Municipal Consumers Association, the customer service of Vipshop agreed to exchange the goods, but then Guangzhou Yi Rui Digital refused to exchange the goods for Mr. Mei on the grounds that it could not provide the outer packaging box. Finally, with the intervention of the Provincial Consumer Protection Committee, Vipshop will agree to provide the packaging box, directly handle the return formalities for Mr. Mei, and compensate 200 yuan for his apology.
Wedding ring deformation
Claim for mental loss
In April of 20 18, Ms. Bian complained to the Municipal Consumers Association that the 5 158 yuan diamond ring she bought eight years ago was seriously deformed after being maintained by the "IDO" brand counter of Yangzhou Golden Eagle International Industry Co., Ltd., and the style changed from smooth texture to brushed texture, and put forward the appeal of "returning one for three". However, the "IDO" brand counter admitted the fact of loss, but disagreed with the explanation of fraud and only agreed to replace it at the original price.
Finally, under the mediation of the Municipal Consumers Association, Golden Eagle customer service and the "IDO" brand counter agreed to handle the return formalities for Ms. Bian, refund her at the original price, and compensate Ms. Bian for mental damages of 9,842 yuan, with a total cost of15,000 yuan.
Express delivery damage
It is difficult to claim the original price without insurance.
20 181in the middle of October, Mr. Zhu entrusted Baoying Express Co., Ltd. to deliver food worth about 850 yuan to children working in other places. Later, due to Dayun Express's own reasons, all the food sent was damaged. In this regard, Dayun Express recognized Mr. Zhu's complaint, but argued that because Mr. Zhu did not choose to insure the price, he could only compensate three times the courier fee according to the company's regulations, about 150 yuan. Mr. Zhu refused to accept it.
Finally, after mediation by Baoying Consumers Association, Express compensated Mr. Zhu 850 yuan according to the original price of food.
The child is hurt.
Who will bear the responsibility?
On may 20 18, Ms. fan took her children to play in the amusement square built by Yizheng guangsen entertainment investment co., ltd., and the children were injured while playing bumper cars. The two sides have disputes over compensation, which shall be transferred to Yizheng Consumers Association after mediation by other departments fails. The operator thinks that he is not at fault and can symbolically provide caring compensation to 200 yuan.
Finally, under the mediation of the staff of Yizheng Consumers Association, both parties accepted the proposal, and the operator compensated Ms. Fan 1500 yuan.
Invalid coupon return
The online store was complained.
On October 20 1 18 10, Ms. Gao, a foreign consumer, bought a product of Yangzhou Myna Fu International Trade Co., Ltd. through an online trading platform during the "double 1 1" period, and paid more than RMB 1000, which was successfully snapped up on the same day. However, Manafu refused to fulfill its promise after receiving the goods.
After mediation by Guo Dun Branch of Jiangdu Consumers Association, Myna Fu Company finally agreed to cash the refund according to the content promised in the activity.
free service
Cheated130,000 advance payment.
From 2065438 to August 2008, Ms. Li received the "free experience" service at Meiya Beauty Salon in Zhou Zhen Town, Yizheng City. Under the recommendation of the store manager and salesman, Ms. Li paid the advance payment in three times, of which the last payment was as high as 134840 yuan. Afterwards, Ms. Li regretted it. The next day, she found the manager of Hanxiang Meiya Beauty Salon and asked for a refund, which was rejected.
Thanks to the joint efforts of Yizheng Consumers Association, local police station and relevant regulatory authorities, Hanxiang Meiya Beauty Salon finally agreed to refund Ms. Li the third advance payment of134,840 yuan.
urea
complain
Fertilization and thawing are not timely.
20 18,1,12 The grower Mr. He bought urea in Gaoyou Agricultural Resources Management Department. In the process of fertilization, it was found that urea could not be melted into the ground in time, so I complained that urea had quality problems. After investigation, experts believe that it may be caused by insufficient content of main nutrients. Rachel Agricultural believes that there is no quality problem in the urea sold, but Mr. He and others bought the wrong model and specifications and should buy urea with higher content.
After mediation by Tangzhuang Branch of Gaoyou Consumers Association, the agricultural materials agreed with Mr. Wang and other 12 growers' reasons for replacing urea and compensated the corresponding losses.
cultivate
return
Citizens encounter "roadblocks"
2065438+September 2008, Ms. Liu, a citizen, reported a new concept English training class to her children in Yangzhou Sima Rabbit Education Information Consulting Co., Ltd. After the formal class, the children felt that it was not suitable for such a course. Ms. Liu found Sima Rabbit Education Consulting Co., Ltd. to propose a refund for withdrawing from class, which was rejected by the staff. Sima Rabbit Education Consulting Co., Ltd. believes that the Registration Agreement signed and confirmed by both parties clearly states the terms and methods of refund and should be strictly implemented in accordance with the agreement. Ms. Liu defended herself by saying that she didn't check it carefully and the operator didn't remind her.
Baoying Consumers Association believes that Sima Rabbit Education Consulting Co., Ltd. cannot prove that it fully explained the format clause to Ms. Liu when signing the agreement, which obviously restricted the choice of consumers and was unfair and unreasonable. Finally, through mediation, Sima Rabbit Education Consulting Company agreed to a one-time refund 1200 yuan.
children
go shopping
Adult refund refused.
2065438+In July 2008, the son of Mr. Sun, a citizen who just entered junior high school, bought a mobile phone with a value of 1200 yuan at a personal mobile phone shop in Zhenxing Road, Zhen, without the consent of his family. Afterwards, Mr. Sun found the store and asked for a refund, but he was rejected. The operator believes that there is no coercion or misleading in the transaction process, and has also asked the child whether he has obtained the consent of his parents, and he is not at fault.
Finally, after mediation by Jiangdu Consumers Association Branch, the store agreed to compensate Mr. Sun 500 yuan and not return the mobile phone.
The reporter lives on the road.
Netizen double eleven bought a toilet, and the installer helped recover the loss of a diamond ring of 10 thousand yuan.
On the eve of the Double Eleven, netizen @ scarlettmi accidentally dropped a wedding ring worth 10,000 yuan into the sewer at home. In desperation, she smashed it and still hasn't found it. When installing the new toilet, the installation master spent hours enthusiastically helping to find it, and even put his hand directly into the sewage pipe. Finally, he miraculously found the wedding ring when the netizen had given up, attracting the "crazy Amway" of netizens.
(From: Yangzi Evening News Weibo)