The first customer service is the first customer service staff. When users have questions after entering the store, they will be the first people in the store to serve users. In fact, for the background operation of the store, adding customer service staff, sellers and users should know how to operate, but they just don't know how to choose the first customer service staff and then set it up.
1, some basic knowledge of the product, from cloth to size, to styles and selling points. , need to master and understand roughly.
2, that is, the requirement of words, it is necessary to use different words according to different user groups to persuade the target group to place an order to buy, or to discourage users from returning goods.
3, customer service must know your customer base, so that you can formulate appropriate words, such as teenagers, you have to show a lively wave, middle-aged and elderly people, you have to show a stable and professional.
4. Everyone is also required to know some technical rules of Taobao platform, and try not to have some restrictive words in the service dialogue.
5. Finally, there is the problem of attitude. Be patient and enthusiastic. Not affected by the user's mood.