Sales customer service work summary 1 Unconsciously, a busy year has passed. Looking back on this year's work process, I deeply feel the enthusiasm of Yingu enterprise's vigorous development and the spirit of Yingu enterprise's hard work and enterprising spirit. As an employee of Yingu Meiquan, I am proud of being a Yingu person, and I am willing to grow and progress with the company. The following are some of my experiences and understandings in the company over the past xx years.
I. Personal Sales Overview and Experience
I am an ordinary employee of Yingu Meiquan Sales Department. When I first came here, I was not very proficient in real estate and unfamiliar with the new environment and new things. The whole person is also very stiff. But with the help of company leaders and enthusiastic colleagues, I quickly learned about the company's corporate atmosphere and the knowledge and information about the real estate market related to the project. I also feel a great responsibility. As the "image ambassador" and window of an enterprise, his words and deeds also represent the image of an enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high standards, strengthen professional knowledge and skills. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have tried my best to become a qualified salesperson and do my job well.
Faced with the ups and downs of the real estate market, under the guidance of the company's management, Yingu Meiquan opened the first phase in this year 10, and sold 90% in seven days, becoming the second place in the city's commercial housing sales in this year 10, and it became a story for a while. Of course, this is inseparable from the active work and cooperation of each of our colleagues. Individuals finally got a good result of the contract amount 18277202 yuan, and all the money was paid back. After this period of tempering, I not only gained a lot of professional knowledge, but more importantly, the spiritual outlook of Yingu people moved me all the time and improved me in all aspects.
Yingu Meiquan has sold the opening amount of 1/3 under unfavorable circumstances since the second phase of the company opened at the end of 20xx, relying on excellent products and high-quality reputation. Among them, 3 or 4 people occupy a larger area. It can be proved that under the unfavorable market conditions, buyers with certain economic basic conditions still recognize our products, and at the same time, they have attracted the attention of their peers, received many sales from the same industry and planned market adjustment.
Second, personal sales.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in sales, I have been taking my job responsibilities as the standard of action, starting from bit by bit in my work, and demanding my behavior in strict accordance with the terms of my duties. So far, in the sales work, I can start with the product knowledge, carefully analyze the market information while understanding the real estate knowledge, and make a suitable marketing plan for myself, so as to improve myself. In short, this year's practice made me realize that as a salesperson, sales skills and performance are very important, which is the standard to test the success or failure of a salesperson. This year, affected by the global financial crisis, the real estate industry as a whole is not good, and it lacks adaptability to the rapidly changing market, resulting in poor customer control and poor performance in the second phase. Sales is a long-term and step-by-step work, and there is no perfect product. Familiarity with product knowledge is the premise of good sales, and service enthusiasm is also very important for sales staff, so sales staff should correct their working attitude, so as to communicate with customers and make them satisfied with your sales plan.
Three. 20xx work plan
Summing up my work in the past year, I still have many problems and shortcomings in my work. I need to learn working methods and skills from other salesmen and peers to learn from each other's strengths. In xx, I intend to sum up and improve the gains and losses of last year's work, and strive to focus on the following two aspects:
(1) According to the sales situation and market changes of xx, I plan to pay more attention to enriching and strengthening my real estate sales skills, perfecting and consolidating my theoretical knowledge, constantly improving my comprehensive quality and better fulfilling the company's sales tasks through continuous training with my colleagues and negotiation with customers or similar sales practices.
(2) In order to ensure the completion of the sales tasks set for yourself in the new year, you should actively collect market information and collect records in time. Not only that, you should keep abreast of current events and the dynamics of the whole market. When appropriate, you should also read more books, which will not only increase your knowledge, but also increase the content of negotiations with customers, without making the negotiations single, and strive to rise to a higher level than in xx.
Four, some opinions on sales management
(1) In xx, we hope that the company can provide perfect sales props (model rooms) for salesmen as soon as possible, so as to cooperate with salesmen to better complete sales performance, facilitate customers to clinch a deal and promote sales.
(2) Due to the shrinking market, fierce competition among peers and falling prices, xx leaders should carefully investigate and synthesize the market situation and the information feedback of sales staff to work out the three-phase price that conforms to the market situation and stimulate sales staff to be more enthusiastic about sales.
For me, the xx year in Silver Valley is a meaningful, valuable and rewarding year. I believe that with the efforts of every employee, Bank of China Valley Meiquan will have new breakthroughs and new atmosphere in the new year, and can achieve good results in the increasingly fierce market competition.
Sales and customer service summary II. Looking back on the harvest of this year, let my future work be steady and steady on the healthy road and continue to forge ahead under the leadership of the company; The pressure and frustration of this year also made me feel my own shortcomings and the importance of studying and working hard. According to the requirements of the superior leaders, I will summarize the specific work in 20xx as follows:
First, personal work experience
20xx has been an extraordinary year for me personally. Since the beginning of the year, I have been doing customer service and have been very busy. I am mainly engaged in sales and customer service. Through this year's sales customer service work, I realized that for a sales customer service, doing customer service work feels like a person who has learned to eat Chili. The only thing I feel the most in the whole process is spicy. If one day you get used to this smell and stop choking on it, you will be an experienced old employee.
Encountering such setbacks at work makes me stressed, but at the same time it also makes me greatly touched and inspired by my work. For a while, I called to explain the function of the software at work, sent text messages after work, and played emotional cards. Finally, the day before the customer finally agreed to pay the company, because I typed the wrong money, the customer was unbalanced, which led to the cancellation of the cooperation. It also made me stop pushing hard and wanted to let my customers slow down, but the next day I made a deal in Shanghai. This incident has hit me particularly hard! I kept looking for problems and reasons, and almost wanted to give up this customer, but I didn't realize that it was my own problem and complained.
Later, I learned from the customer that I misunderstood what he said at that time, because of my preconceptions, I felt that the price difference was big, I felt that the customer would not accept it, and so on, and these were just my thoughts, not the customers' thoughts. Fortunately, there is still room for recovery. At my insistence, the customer finally agreed to return the goods in Shanghai and buy them from me. From this matter, I think over and over again, sum up my own shortcomings, and realize that only by fully recognizing my own problems in my future work and improving and solving them can I improve my personal sales performance.
Second, the sales performance
In the year of 20xx, the sales task arranged by the company was completed on the whole, and good sales performance was achieved, which was fully recognized and affirmed by superior departments and colleagues and won some honors. But judging from the specific monthly sales performance, my work performance in April and May last year was not ideal. The main reason is that I was lazy in thinking that month and that quarter, and I didn't actively carry out sales tasks. I felt that my work was not under the pressure of the specified tasks, so my work attitude was not positive. Moreover, in May of that year, I took 15 days off, which delayed the sales task and didn't adjust my mentality after the vacation. In this regard, I deeply understand my own problems and reflect on my situation many times. In 2020, I will go all out to successfully complete the monthly sales task.
Third, the work content
Over the past year, I have insisted on doing a good job of after-sales service with users who have purchased Yimeng Trader software, explaining all kinds of problems encountered by users in the process of using the software as patiently and in detail as possible, and striving to do a good job in QQ remote processing. Give full play to your work enthusiasm when you receive the on-site course, assist users to use software to analyze their stocks, and strive to let users renew their fees on the basis of service every year. In addition, in the past year, I firmly completed the sales task arranged by the customer service department, and through my unremitting efforts and patient communication, my company's software sales have been re-developed among the user groups, making due contributions to ensuring the good sales performance of Hunan Yimeng Trading Co., Ltd.
Fourth, their own shortcomings and future plans.
I have worked in xx co., ltd for one and a half years. During the period, although we were able to complete all the tasks arranged and deployed by the company, we achieved enthusiastic service, after-sales patience and good sales. However, in the specific work process, through some personal setbacks and pressures, I fully realized my shortcomings and problems. First of all, I have some problems such as bad temper, and sometimes I have conflict psychology when I meet some problems such as unsatisfactory work distribution.
Besides, I also lack patience when I meet old users who ask about computers. In this regard, I feel very guilty and repent. In the future work, I will further correct my temper problems, learn from teachers and seniors, and ask for sales skills and coping skills. Further strengthen their affinity for customers, constantly improve their communication skills and working methods, deepen their study of securities theory knowledge, improve their professional analysis ability and business level, and ensure that they get good results in their future work.
Suggestions of verb (abbreviation of verb) on company management
In order to do a better job in the future sales tasks, it can actually enhance the company's sales enthusiasm in the group and improve the company's sales performance. According to my XX years' working experience, I put forward the following suggestions to the company. Our company has a good reward and punishment system for sales management. The punishment system of our company is very specific and detailed, and Zheheng has promoted the management of our company.
But at the same time, if we can further improve and implement the reward system, ensure that the tasks of each month are different, make up for the imperfections and deficiencies of the system, and ensure the implementation of the system, not just words. It will be publicized and implemented in time. If the reward system is incentive, not negative, it will better promote the sales enthusiasm of our customer service staff, and will enhance the serious and responsible work of customer service staff and effectively improve our sales performance.
Summary of Sales Customer Service Work 3 In a blink of an eye, the precious three-month probation period has ended. Looking back on these three months, I am really honored to experience and learn in the post of xxx company. With the training and help of xx leaders and others, my work in xxx has settled down smoothly, although I am only a qualified customer service in the department now. But I believe that I can become better as long as I work hard in the future. In short, after the probation period, I will soon become a full-time employee here. Therefore, I hereby make the following summary of the work in these three months:
I. Learning situation
For a newcomer, internship is like a way of learning. Before the official start of the probation period, I first learned about various related things about xXX company with many new colleagues under the training of XX leaders. Among them, especially the information about the company's products and business.
In this training, we spent a lot of time to learn these materials and write down important knowledge firmly. And in the training, there will be material exams from time to time. To this end, we really spent a lot of time on reciting.
However, it is obviously not feasible to do this job well by rote learning alone. Later, in the training, we gradually came into contact with the communication with customers. Although I was very nervous when I first faced the customer, I still tried to keep the work steps smooth. Later, with the gradual adaptation, I also adapted to this way of working more smoothly.
Second, the work situation
During the probation period, I was just an ordinary novice. I didn't make a deal at the beginning of my work, or even for a long time! I am also anxious to see my colleagues around me making their own achievements. But it was at this time that I got the guidance of xx leaders. His summary made me realize my problems in my work and began to actively improve myself in my later work!
Later, at work, I learned to actively summarize and reflect on my own shortcomings in my work, and also began to actively learn the advantages of other colleagues in my work. This also allows me to have more gains and growth in my work.
Now, looking back on my actual love for you in the past three months, at first, I thought it would be a long experience. But in retrospect, it's only been three months. I have a lot to learn here. To this end, I will work hard to strengthen my exercise and make myself a real sales customer service in my formal work!