1. Quick response, omni-channel intelligent customer service in communication, and quick response to customer needs.
2. Real voice, real voice engine, can be customized according to customer requirements.
3. Support interruption, users can interrupt at any time when the robot is talking.
4. Identify accurate pronunciation, semantics, intention recognition and dialogue management, accurately tap user needs, screen user intentions, and identify user interests.
5. Multi-round dialogue, multi-round dialogue scenario self-configuration, suitable for information query, identity verification, scenario question and answer and other scenarios.
6. Portrait of users, identifying users' gender, mood and age through dialogue, and analyzing users' interest points.
7. Data statistics, information mining and statistics of massive conversation data, understanding customers, gaining insight into the market, and optimizing products, services and marketing methods.
8. Independent voice configuration, open dialogue management engine, customers can independently configure and modify robot voice and knowledge base.
9. Man-machine cooperation marks the questions that the robot can't answer, which will be followed up by the artificial agent or directly transferred to the artificial agent. During the reception, the human agent can see all the conversation records between the robot and the customer, and get real-time assistance from the robot.