Specific job responsibilities are as follows:
1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.