Mail service. Usually, fund companies will send quarterly and annual reports to investors at the end of each quarter and the end of each year, so that you can see the fund assets you hold at a glance. Some fund companies will also issue the company's investment performance description, market review and prospect analysis, so that investors can better understand the operation of their funds and fund management companies. For example, Huitianfu Fund Company, in addition to issuing quarterly reports, will also provide investors with the company's own quarterly information.
E-mail and text messages. The customer service centers of fund companies generally have their own dedicated mailboxes, and investors can get questions and answers, information customization and other services by sending emails. SMS service is also very popular now. Usually, the services include fund net value, latest announcement information, transaction confirmation, personal account information inquiry, etc.
Internet service: Through the Internet, fund management companies provide customers with larger capacity and wider range of information inquiry. Investors can also learn fund knowledge in the website forum, exchange investment experience with others, and choose automatic reply or download service.
Media and brochures: Fund management companies will regularly or irregularly transmit professional information and investment ideas to customers through television, radio, newspapers and magazines.
Lectures, promotion meetings and symposiums: These forms can provide customers with an opportunity for face-to-face communication, and fund management companies can further improve their customer service level through these activities.