1. Preparation before consultation: Consultants should dress neatly and provide Peca services.
2. Organize the workbench, clean up irrelevant items, place necessary items such as consultation registration forms and reference books, and open the window regularly ("special window for drug consultation").
3. Be patient and meticulous in answering patients' questions. If you can't answer at that time, leave the patient's contact information, check the information and inform the patient to achieve patient satisfaction.
4, telephone to accept the patient's out-of-hospital inquiries,? Answer seriously. Same as above, if you can't answer at that time, leave the patient's contact information, and inform the patient after checking the information until the patient is satisfied.
5. The medical staff in the hospital asked questions and answered them seriously. If you can't answer at that time, you will inform them after checking the information until you are satisfied.
6. Encountered related "adverse drug reactions/events" during the consultation. Collect, sort out and report to the adverse drug reaction monitoring team in time.
7, fill in the drug consultation record, summary report on a regular basis. If necessary, it will be published and publicized on the hospital website.
Workflow refers to the sequence of activities of a work item. The three elements of workflow include:
1. Task Flow Direction: indicates the transfer direction and order of tasks.
2. Task handover: explain the standard and process of task handover.
3. Driving force: indicates the internal coordination and control mechanism of the process.