12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
The service hotline 12345 is used for consulting public service information such as administrative functions, responsibilities, policies and regulations, working procedures, etc. Complaints, opinions and suggestions on administrative management, social management and public services.