Because when the customer says this, you don't know how to answer your customer, just say, well, think about it. So your client really thought about it and never came back.
In fact, your customer said to think about it, but you didn't solve his worries and doubts, so they didn't buy from you in time.
There are many factors that influence customers not to buy, that is, the subtext that customers don't say. The most common are the following three:
Worried about the product effect
The biggest obstacle to trading is trust, and the last obstacle to trading is risk. When we are ready to buy a product or service, do we already believe this product in our hearts, so that we will consult various products?
So at this time, in fact, you have solved the trust problem! The rest is the problem of risk, which refers to the psychological risk of customers. When customers are ready to buy your product, they may consider what risks it brings to them.
For example, I believe this product is good in my heart, but I am still a little worried that the product I bought is wrong, or the efficacy of this product is not as good as you said. What should I do? At this time, we must find ways to solve this kind of worry and risk in the hearts of customers. As long as you can give them a solution to their concerns, we can successfully conclude the transaction.
Effect is the primary reason that many customers consider. Customers are worried that your product is not effective because you are not familiar with the professional knowledge of your product and are not confident. In this case, first of all, you should be familiar with the efficacy and characteristics of the product, and then feedback it to other customers. Illustrated with pictures and texts, you can use screenshots of chatting with other customers or feedback from friends. The principle is similar to Taobao evaluation.
There is a secret here, that is, 100% of you have to stand up to your customers and think about what they are worried about. What do they care about most? As long as you can solve these two problems and make corresponding countermeasures, then you can successfully deal with your customers.
Instead of thinking from your own point of view, you will definitely say everything about your product, but your customers will not think so with you. Therefore, using third-party evaluation is the best solution.
Have doubts about the price (think it is expensive)
This problem is probably a problem that we encounter every day. Of course, we certainly know that our products are worth the money, and I believe our customers also understand the truth: a penny is worth a penny! Therefore, don't say that your product is worth this price with an impatient and particularly proud attitude, and you can buy it or not! "(I believe there is no such person in WeChat business, just a reminder! )
Positive solution: You can answer like this: "Well, yes, I understand you. Many people reacted like you at first; " But after they used it, they all thought it was very valuable. If you simply listen to the price, it will really make people feel this way. I just want to explain to you that our price is relatively high because our after-sales service is well done and the quality is guaranteed ... "We can enhance the product value through product packaging, stimulate customers' desire to buy, remind customers of the importance of quality and after-sales service, and make customers self-motivated.
All customers who come to buy things will bargain! (Of course, some customers are just asking. ) This is the psychology of every consumer! Because what they want is not cheap, but to take advantage! Therefore, it is very inappropriate for you to flatly refuse at this time!
Positive solution: at this time, we can avoid the price problem first, but let the customer fully understand the product and let the efficacy of the product attract her; For example, "There are few opportunities in the world to buy the best quality products with little money, and this product is discounted when we engage in activities, and the original price is restored after the activities ..." Of course, we can also offer to send her some gifts or try to send some reward cards and membership cards. In short, let customers feel that they have picked up a big bargain! So she can also show off in front of her friends and help you promote it!
The problem of price is really the biggest headache for everyone. Before, WeChat Business Observation Center also shared many articles about what customers should do if the price is too high.
Is it genuine? Will there be quality problems?
Is it genuine? Will there be problems with the quality? This is a sentence that many customers often say when buying. Although customers know this is nonsense, there are always people who like to ask. Especially shopping in the circle of friends, because the previous news reports have made many customers have scruples. However, if the WeChat business does not answer the customer's satisfaction, it will also affect the final transaction. How should WeChat merchants answer this question?
Generally speaking, most people will say, "Our products are absolutely genuine!" "Our products will not have quality problems, they are all from big manufacturers!" So, how can such an empty sentence be convincing? Customers may ask, "What if there is a quality problem? Excuse me, how do you want to proceed?
Positive solution: When confronted with this unavoidable direct question, you can say, "Dear, have you ever bought fake goods before? Actually, I'm using this product myself. Personally, I used something that worked well and ensured the authenticity of the channel, so I took it out and sold it ... "
In addition, for customers who say they want to consider, we can neither simply give up, nor chase after them and ask, "What have you considered? What do you think? What do you think? " What would you do if it were you at this time? Are you tired of it?
Recommend several correct chat skills to reopen the topic:
1, hello, what have you thought about?
2. How's it going? Is it convenient to buy?
I haven't seen you for a long time. Can we talk?
4. Do you have time? Shall we have dinner together?
5, we have activities recently, and now there are discounts!
6. I don't have much goods. Your goods are ready. Do you want to buy it now?
7. Have you encountered any difficulties recently?
For customers who only ask but don't buy, as long as they know how to use chat words to guide customers and adopt the correct chat method, they will certainly make a breakthrough!