Can the payee call the customer service phone of the bank to check the arrival time of the transfer transaction?

I can't.

The payee can't check the transfer progress, but can check whether the money has arrived. In short, just wait patiently. When the money has arrived successfully, the system will naturally send a message to remind you.

If you haven't received the payment, you can contact the remitter to ask if the transfer was successful, or you can contact the bank customer service staff for consultation.

It should be noted that there are generally three types of transfers: real-time remittance, remittance after 2 hours and remittance the next day. Therefore, it is possible to arrive at the account in real time, on the day of transfer, or in a day or two.