Personal work summary of supermarket service desk 1
In the past few months, with the support and help of leaders and colleagues, I have been strict with myself and completed my work well as required. During this period, I also learned to sell tickets, and I also realized the positive atmosphere of the ticket office. We all race against time, changing staff every hour, and telling passengers in the 14 window that the East Hall is a state-run station, in order to prevent passengers from getting on the wrong bus under personal influence.
After studying ticket checking, every time you arrive at a departure point, you should inform passengers to check in and get on the bus. If you see that a passenger has misread the ticket gates, you will seriously explain the number and direction of the ticket gates to the passengers, and you will also go to high-speed study. The high-speed staff is really admirable. In the scorching sun, they are still so United and happy to work. This is a concentrated expression of firm team spirit. The formation of team spirit does not require team members to sacrifice themselves. On the contrary, express individuality and expertise, ensure that members * * * clearly cooperate with each other to achieve the mission objectives, and the internal motivation generated by the cooperation model. Without correct management system, good working attitude and professionalism, there will be no team spirit. Through these months of study and work, the work mode has been improved and the work style has changed greatly.
1, daily management of the service desk. As a member of the service desk, I clearly realize that the service desk is the management organization under the direct leadership of the director and the monitor, the backbone of internal and external coordination, and the center of promoting all work to the goal.
2, strengthen their own learning, improve their professional level, because I feel that their lack of knowledge and ability to adjust to their posts have a certain distance, so I dare not take it lightly, learn from my colleagues around me, be able to treat all tasks with a correct attitude, love my work, actively improve my professional quality, strive for the initiative of my work, have a strong sense of professionalism and responsibility, and improve work efficiency and quality.
3, the existing problems and the direction of future efforts, I can love my job, but there are also some problems, mainly first of all, as a member of the service desk, it is a new position for me. A lot of work is done on the job, and I can't do it well. Work efficiency needs to be further improved. Second, some of the work is not detailed enough and the work coordination is not in place. In the future, I will strive to improve my professional work level and make my own contribution. First of all, I should study harder.
Second, based on the principle of seeking truth from facts, report the information of superiors to subordinates, be a good employee, abide by the internal rules and regulations of this site, safeguard the interests of this site, actively create higher value for this site, and strive to achieve greater work results.
Personal work summary of supermarket service desk II
Time flies, and it's the end of the year in a blink of an eye. Looking back on the work in the past year, under the correct leadership of the company leaders, we will closely focus on? Quality service is the eternal theme of supermarket development? Objective: To strengthen the study of business knowledge, constantly improve their professional quality, persist in starting from scratch in their work, and strengthen the awareness of service innovation, which has achieved good results and successfully completed various tasks.
First, strengthen business skills and insist on starting from scratch.
At work, I always insist on starting from scratch, starting from now on, starting from myself, using? Only when there is something in the pot or bowl? As the driving force of my own work, I strive to be conscientious, innovative and passionate in my ordinary post.
Before going to work every day, I habitually walk around the arrival area to see if there are any new products, know their prices, tastes and basic knowledge in time, and make them for the whole supermarket when customers ask? Clear in one mouthful? . When on duty, ensure that the goods are placed neatly and adequately, the shopping passage is smooth and free of sundries, the area is clean and tidy, and always provide customers with a comfortable shopping environment. At the same time, strengthen service awareness, improve sales skills, actively promote products for customers, meet customer needs to the maximum extent, and let customers feel at ease when they come, when they buy, and when they leave.
Second, strict requirements and strict compliance with the company's rules and regulations.
Always be strict with yourself at ordinary times, strictly abide by the company's rules and regulations, never be late and leave early, make work plans and preparations early, and be targeted.
Third, unite colleagues and play a team spirit.
After Union Station, colleagues from different units came together and came to the supermarket in Man Qing Station. We learn from each other and learn from each other. In a short time, we formed a team with strong fighting capacity. We are guided by the principle of sharing weal and woe with one heart and one mind, with * * * harmony, * * brilliance, * * construction and * * success as the goal, and with the same goal and common interests as the background.
Although some progress and achievements have been made in this year's work, there are still some shortcomings in other aspects. First, the ability of work innovation needs to be further strengthened. Especially in cooked food processing, it has not yet formed its own characteristics and created its own brand. Second, the work is sometimes not meticulous and perfect, and needs to be improved in the future work.
Fourth, the next work plan:
The first is to strengthen service awareness. There is no need for customers to come, but they may just wander around. At this time, we can't ignore customers just because they don't shop. We should treat everyone who comes to the supermarket as a shopping customer and serve them enthusiastically. Some customers who may not shop will also become potential customers because of warm and thoughtful service. Front-line posts, dealing with customers face to face, represent the image of a supermarket full of feelings, so we should always maintain service awareness and actively attract customers.
The second is to strengthen the sense of innovation. Actively explore the production methods of cooked food, and strive to develop two or three cooked food models within half a year to form their own characteristics and create their own brands.
The third is to strengthen professional awareness. If you don't bring the emotions in your life to work, just imagine that after the customer arrives, you will see the sales staff listless or unhappy. Even if it is not aimed at the customer at all, the customer will feel that it is aimed at himself and may leave.
Fourth, strengthen the consciousness of instrument. The station is the window of a city, and the station supermarket is the window in the window. Thousands of tourists come to visit us every day. If you don't pay attention to your own image, how can you better serve your customers? So lean on the counter, chat, eat and so on. We must resolutely put an end to it.
Summary of supermarket service desk work 3
Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20__ years, regardless of merits and demerits, I should express my gratitude to the sisters at the service desk. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the managers and supervisors of all departments for their strong support and cooperation, so that the service desk staff can work boldly.
In fact, we have to sum up every time. Only by calming down and reviewing can we find the achievements and shortcomings in our work. The achievements are in the past and have come to an end. Only by fostering strengths and avoiding weaknesses can we do better in the coming year.
First of all, in the handling of after-sales service, we can't judge the situation and grasp it flexibly. When you encounter a complaint, you can't think from the customer's standpoint and subconsciously think that the customer is coming? Wrangling? Yes, just because the requirements provided by customers are too excessive and unfamiliar, we will compete with customers, and eventually the incident will worsen and the loss will be greater, which is difficult for suppliers and manufacturers to accept. In this case, the service desk staff worked closely together and patiently persuaded every customer. Even if you are attacked and maliciously abused by customers, you should exercise restraint as much as possible. Put the company's interests first, try to maintain the social image of the company, handle every complaint reasonably, and don't escalate the complaint.
Secondly, there is less communication with various departments. Because you are busy, you ignore the communication between various departments, and everything is hidden in your stomach, so you don't know me and I don't know you. In view of this situation, while solving all kinds of complaints, the main service desk strengthened communication and cooperation with various regions, and immediately fed back the problems to the regional supervisors. So that they can effectively reduce all kinds of complaints after targeted work and rectification. Because of the particularity of the work, the main service desk is the first window for the store to receive customers. Therefore, there are higher requirements for staff's service consciousness and service attitude. Front desk personnel are strict with themselves according to the requirements of pre-training Everyone puts himself in the position of the host of the reception desk and works hard, hoping to add luster to it. Employees are United, friendly and live in harmony. It fully embodies the collective cohesion and greatly improves the service quality of the reception desk in a short time.
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, I made great efforts in personnel management. First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress.
On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.
In addition, the service desk will focus on improving service quality. Handle customer complaints reasonably and train employees' business knowledge. Here, I also hope that the leaders and partners present here will give us more valuable opinions and suggestions, and I will be full of confidence and go all out to make 20 _ _(20 _ _) better.
Summary of supermarket service desk work 4
Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20__ years, regardless of merits and demerits, I should express my gratitude to the sisters at the service desk. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the store manager, as well as the floor managers and department heads for their strong support and cooperation, so that our service desk staff can boldly carry out their work.
Speaking of _ _, the summary of the service desk, first of all, the service desk should serve the customers of the whole store and the employees of the whole supermarket. Regardless of the size, at least half of the customer packages are handled by the service desk staff. We have taken bending over and tiptoeing as physical exercise; We are? Apology Commissioner? . Whether it is right or wrong, if the customer is dissatisfied, complain to us, and we have the responsibility and obligation to apologize to the customer on behalf of Cai Feng Supermarket. I can't remember how many times we tried to persuade customers by drinking drinks that customers thought were expired.
In fact, we have to sum up every time. Only by calming down and reviewing can we find the achievements and shortcomings in our work. The achievements are in the past and have come to an end. Only by fostering strengths and avoiding weaknesses can we do better in the coming year.
At the same time, we also made mistakes in the following aspects.
First of all, there is less publicity on the radio. Because the service desk is busy, I have to handle more affairs and be on duty at the cashier. Two people in each class go to work without a vacation, and some people take a vacation and only one person goes to work. How busy are you? Briefly talk about what to do, for example; Broadcast, invoice, exchange money, open a replacement list, register the distribution of gifts, apply for membership cards, and send them to various departments for customers to exchange? Returned goods, packages for customers, etc. ) often leads to the failure of broadcasting and helping various promotion activities, and as the person in charge, I deeply understand the difficulty of docking this work with the service desk.
Second, there is less communication with floors and departments. Because I am busy, I ignore the communication with the floor, and everything is hidden in my stomach, so there will be a phenomenon that you don't know me and I don't know you.
Third, some customers don't pay for losing their parking cards. Sometimes they quarrel with customers because they are too busy, and sometimes customers lose their cages. Although we compensated our customers, they were still very dissatisfied.
It is never too late to mend. Now that the crux of the problem has been found, I believe I won't make the same mistake again in my future work. Here, I also hope that the leaders and partners of all departments will give us more valuable opinions and suggestions, and I will be full of confidence and go all out to do a better job in _ _ _.
Summary of supermarket service desk work 5
Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20__ years, regardless of merits and demerits, I should express my gratitude to the sisters at the service desk. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the managers and supervisors of all departments of the shopping center for their strong support and cooperation, so that the service desk staff can work boldly.
The year of 20__ is a year when the company opened stores frequently. I was lucky enough to attend the opening ceremony of various stores and saw the brilliant and jubilant scene of the opening of the new store. I am proud to join such an efficient and United team. Before each chain store opens, staff training is essential. I obeyed the arrangement of the company's human resources department and attended the new employee training in shopping centers, Macheng, Longgan Lake and other stores on 20__, reminding me to set an example in this topic every time I gave a lecture. And every training, let me deeply understand the shallow knowledge and lack of experience. In the future, I will focus on deepening my eloquence and strive to make every theme clearer and more vivid.
Speaking of the summary of the service desk for 20 years, our sisters all laughed and said that they could be expressed by several nicknames. First of all, who are we? Sichuan Bangbangjun? . The service desk for storing parcels has changed from the initial supermarket loss prevention to serving all customers in the store. At least half of the customer's packages, regardless of size, will be stored and taken out by the service desk staff.
We have taken bending over and tiptoeing as physical exercise; We are? Apology Commissioner? . Right or wrong, if customers have any dissatisfaction, we have the responsibility and obligation to apologize on behalf of the shopping center. I can't remember how many times we tried to convince customers by drinking yogurt that customers thought was expired. We are still? Junior financial member? . Selling more than 2 million yuan of shopping vouchers every year, while ensuring that each sale is clear, we must also make concessions; So are we? Flexible software? We need to have flexible control between all work links?
In fact, we have to sum up every time. Only by calming down and reviewing can we find the achievements and shortcomings in our work. The achievements are in the past and have come to an end. Only by fostering strengths and avoiding weaknesses can we do better in the coming year. In 20__ years, I made some mistakes in the work of supermarket (service desk). First of all, gift management is not in place. In the first half of the year, there were also cases where the distribution of gifts by manufacturers did not match the inventory. In the second half of the year, after communicating with other stores in the company, I adopted the scheme of using gift certificates. In this way, the direction of gift loss is clarified, so that promoters and service desk personnel can be honest and upright, and * * * will take care of gifts; In addition, our management awareness of gift freshness is relatively weak, which leads to after-sales and brings certain economic losses to supermarkets.
The occurrence of this incident sounded the alarm for us. Afterwards, every time we accept a gift, we will strictly check the bottles and bags. Secondly, we can't judge the situation and master it flexibly in the handling of after-sales service. When you encounter a complaint, you can't think from the customer's standpoint and subconsciously think that the customer is coming? Wrangling? Yes, just because the requirements provided by customers are too much, is this the idea that has made our year miserable? Hit in the head? I don't know if you are familiar with it, but we competed with customers, and eventually the incident worsened and the loss was even greater, which was difficult for suppliers and manufacturers to accept.
For shopping centers, compared with 2005, complaints from all departments have declined, which not only reflects that all departments will? Three give priority to, three can't get out, and one stops? Good implementation also reflects the efforts of various departments to nip hidden dangers in the bud. The service desk also made mistakes in the following aspects. First, the terms of service are not in place. Last August, because the language of the service desk staff was not in place, a vicious fight was caused by the return of goods. Although I gained the understanding of my customers in my own way afterwards, it was an unpleasant experience for our customers and us.
Second, there was no perfect shopping voucher management system in the first half of the year. Due to the imperfection of the system, there are too many loopholes in trusting employees only, and the responsibility is not clear when problems arise. If something happens after the system is stipulated, the scope of inspection will be small and the responsibility will be clear.
Third, there is little radio publicity. Because the service desk is busy, there are many transactions to be handled, and the broadcast can't be carried out normally, which can't help the promotion activities of the shopping center well. As an old announcer, I deeply understand the difficulty of contacting the service desk.
Fourth, there is less communication with various departments. Because you are busy, you ignore the communication between the various departments of the shopping center and hide everything in your stomach, so you don't know me and I don't know you.