Communication rules in the workplace and communication with colleagues
First of all, you should realize that it is very normal for a team to have contradictions and struggles. You can't expect your relationship with your colleagues to be the same as your relationship with your best friend. Unrealistic. Work is a very formal matter, not shopping and playing house. The company has some rules and principles that you need to abide by.
On the whole. Can live in harmony in the work, don't haggle over every ounce, tolerate others, think more about others and do more empathy.
Don't talk behind people's backs, disaster comes from your mouth, remember! You never know when a casual dirty word will reach others' ears. If you have any questions, you'd better communicate face to face, don't talk behind people's backs, and don't slander people. If you really want to say something about others, say something nice about them and don't worry about being heard.
Respect everyone. You respect others, and others will respect you. Their attitude towards you depends on your attitude towards others. Don't look down on anyone, think more about their feelings. Don't do to others what you don't want them to do to you? Never use your realistic vision to automatically divide people into three or six categories, sometimes it may not be right.
Communicate with leaders
Muhammad once said: If the mountain doesn't come, I will go to the mountain. ? For the office, if you want to be a good leader's staff, you must learn to lead. But different leaders have different personalities, and in their communication, of course, they also vary from person to person.
The first thing to do is: ask for instructions beforehand, give feedback during the event, and report afterwards.
Most leaders like to take the initiative to consult their subordinates. Consultation is to show respect for the leaders' right to know and decision-making. In the process of getting along, know how to be modest. When discussing with the leader, tell him what you think. Even if he disagrees, he won't blame you.
Another thing to remind is that no matter how good your personal relationship with leaders is, you can even be brothers and sisters. You should remember that at work, you are only working relationships, leaders and employees. Don't be reckless or violate the corresponding principles just because you have a good relationship with him.
Communicate with customers
For customers, we are generally in the position of Party B, that is, customers pay and we provide corresponding services.
When talking about customers, you should first contact customers and let them recognize you first. We can let customers recognize you first through our own quality and professional level.
Communicating with customers is a psychological tactic. Don't just show your cards. So at first, you should have three plans. Plan A is your initial plan, and plan C is your bottom line. But at the beginning, don't let customers know your bottom line. Speak slowly. From a to c, customers will be more acceptable. If you show your cards from the beginning, there is no way out.
Customers always want more services when they pay. For services, the principle is that services must be in place, but not excessive. There is a famous saying of joe girard in the circle of friends:? Sales is not to belittle and please customers, but to give reasonable suggestions like friends. You just need it, and I happen to be a professional! That's all! ?
As a person in the workplace, you must have your own principles. Stick to your principles and others will be willing to believe you.
Rules of survival in the workplace 1. Be on time and don't be late.
Whether it is school or work, being on time and not being late is a basic requirement and will not leave a good impression. Usually being late will be considered as bad faith and not taken seriously. On-time participation gives people the impression of being active, responsible, willing to take responsibility, honest and serious.
Second, if you have something to report to the leader, try not to call.
It is convenient to have a phone call, but sometimes it is necessary to have an interview, which is more serious and formal. The most important thing is respect, because face-to-face reporting can have face-to-face communication, and there is room and time for thinking, rather than a direct reply on the phone. If you call, you will feel directly told, not asked for instructions.
Third, personal leave must be said in advance.
When you ask for leave from your superiors for personal reasons, you should try to call in advance. Don't call you directly to tell you about the leave. If the leader doesn't ask for leave, he will feel that the leader is unreasonable and playing politics, and that he is being forced to harm. Actually, you have gone too far.
Fourth, maintain positive energy and not spread negative information.
Strive to uphold justice. If you cannot do this, don't spread negative energy. For example, if you are dissatisfied with the company, you are dissatisfied with the company. It is said everywhere that this is a black sheep, and the leaders will resent it and have the impulse to fire immediately. This is a taboo in the workplace.
Fifth, it is very important to do things and learn to be a man.
Newcomers are often pointed out, and you don't need to be unconvinced. When colleagues give orders again, smile and ask what is appropriate. You can maintain a good relationship at the same time, but you will never do anything in collusion with each other. Sooner or later, you may become a scapegoat for new people.
Taboo of workplace communication rules 1. Talking loves to expose other people's shortcomings.
Zhang Ting works as an office clerk in a state organ. She is introverted and does not like to talk much. But whenever I ask her advice about something, what she says is always terrible? Sting? People, and her words are always revealing other people's shortcomings? Short? .
Once, my colleagues in my department wore a new dress, and everyone praised them? Beautiful and appropriate? In that case, when someone asked Zhang Ting how he felt, Zhang Ting replied directly:? You are too fat to fit. ? Even said:? This color is a little bright for you. It doesn't suit you at all. ?
As soon as this was said, the client was very angry, and people around him who praised how good the clothes were were embarrassed. Because some of what Zhang Ting said is true, for example, this colleague is rather bloated. Although sometimes Zhang Ting will regret that what she said was not liked, many times, she will say something particularly unacceptable. Over time, colleagues excluded her from the group and rarely asked her for advice on something.
Nevertheless, if she needs to listen to her opinion occasionally, she will still be unable to control herself and say what others hate to hear the most.
Few people in the company take the initiative to talk to her now. Zhang Ting naturally understood why everyone ignored her.
2. complain that the boss is being made difficult.
Xiaoyue is currently working as a senior programmer in a computer company in Zhongguancun. The reason why she left her former company was mainly because she complained about the boss's words in front of her colleagues. After these words reached the boss's ears, the boss pushed her out everywhere and forced her to resign and leave.
Here's the thing. Once, the boss gave Xiaoyue a very difficult task and made a statement with her in advance? This matter is very difficult. Do you dare to take on and accept the challenge? . Although abortion knew her own strength, she felt that among all the people in the company, the boss took the initiative to ask her for advice, indicating that the boss valued himself very much, so abortion accepted it with a bite of his teeth. As a result, due to the shorter deadline given by the boss, Xiaoyue didn't finish the task on time. As a result, Xiaoyue was criticized and financially punished by her boss.
But she felt wronged and angry. Abortion believes that since the task is so arduous, it is not expected to be completed. I worked so hard at that time that I didn't finish it. It shouldn't be a work mistake.
? The boss really went too far. I said I couldn't do such a difficult job in such a short time, but he insisted on doing it and punished me if I didn't finish it. ? Afterwards, Xiaoyue and her colleagues complained. As a result, soon, the boss gave her a new task. Fortunately, the abortion was completed quite smoothly.
Just when Xiaoyue was happy, the boss gave him a more difficult task. And say? I am the boss here, and my subordinates must obey and can't complain. I don't keep freeloaders. If I can't get used to it, I will leave. If you can't finish the task this time, you should consider whether to change jobs within your power. ?
To tell the truth, I was trained at both ends.
Khomyn works in a famous foreign company. Once the project manager asked him to plan a publicity case for the unit. After discussion, Khomyn worked overtime according to the instructions of the project manager and successfully completed the plan. However, when the planning case was handed over to the project leader of the unit, it was severely criticized.
In front of the leaders, Huo Ming said that this plan was the result of discussion by all the people in his group, and their project manager also agreed with it very much. 60% of this plan is the idea of the project manager.
I didn't expect the leader to call the project manager directly and confront him face to face. The leader in charge asked the project manager: I heard that this is your idea, and this kind of thing can still be called a plan, which is worthy of collective planning by so many of you? I don't think you should be a project manager. ?
After coming out of the director's office, he was criticized by the project manager. The project manager warned him that he should use his head first and not elaborate everything in the future.
4. Don't trust your colleagues.
Liu Xin is a reporter for a pet magazine. She is naturally fond of small animals. She is glad that she can choose a very suitable job. Because she likes to contact animals, she not only works hard, but also is enthusiastic. But a month ago, I didn't see her name among those who were promoted and raised. However, a person who is obviously inferior to her in work enthusiasm and performance is easy to be promoted and raised because she is good at sucking up to the director.
Liu Xin couldn't figure it out and was indignant, so she told a colleague who was kind to him. It is said that the supervisor does not promote people by looking at who has the ability, not by paying attention to people's talents, but by only paying attention to people who can kiss up. Not long after this, Liu Xin obviously felt that the supervisor regarded her with special respect and always suppressed her in some things. At the end of the year, Liu Xin's contract was about to expire, and the supervisor failed to renew her contract on the grounds that her performance appraisal by the human resources department of the unit was unqualified.
5. Chewing the boss's private life was approved
Deng Ying is a very cheerful girl. It wasn't long before she came to her new unit and became an office worker. Pistachio? . One day when she came home from work with her colleagues, she saw a beautiful young girl sitting in the boss's car. The next day, Deng Ying announced her new discovery loudly in the office. Two days later, the boss called her to the office and warned her to talk less about things unrelated to work during working hours. Gloomily, Deng Ying returned to her office. To her sadness, no one came to comfort her.
Later, Deng Ying gradually discovered that, in fact, except for her, others seldom said anything unrelated to work, let alone mentioned others or their private affairs. Therefore, as long as Deng Ying doesn't talk, the office is almost dead. Deng Ying doesn't understand why everyone's relationship is so cold and everything is so cautious.
Expert: Put yourself in the other's shoes and win-win cooperation.
From the organizational point of view, enterprises expect employees to establish cooperative relations with colleagues automatically and spontaneously, so as to achieve the goals of enterprises, complete various tasks that enterprises must complete efficiently and quickly, and win customer satisfaction and reasonable economic benefits. Therefore, in a sense, the interpersonal relationship of enterprises is a win-win relationship.