What's the difference between warranty and guaranteed repair?
Article 45 of the Law on the Protection of Consumers' Rights and Interests stipulates that the business operator shall be responsible for repairing, replacing and returning the goods stipulated by the state or agreed by the business operator and the consumer. During the warranty period, the operator shall be responsible for replacing or returning the goods that cannot be used normally after two repairs.
Warranty: During the warranty period, the purchased goods can be repaired free of charge.
Warranty: It is the manufacturer's commitment to be responsible for maintenance, which can be compensated or not. There is no legal basis for paying the repair fee.
At present, after consumers buy goods, most of the warranty cards given by manufacturers indicate the "three guarantees" service that is really a product quality problem during the warranty period. But if the damage is caused by improper personal use and maintenance, it can only be a warranty, and the manufacturer can't repair it for you free of charge. Therefore, consumers must carefully read the contents of the warranty card when purchasing goods, and clearly understand the specific meaning of the manufacturer's commitment during the warranty period. For the goods that the manufacturer does not stipulate the warranty period, first of all, it depends on whether the words free maintenance are written.
What is a good product?
There are obvious differences between good products and new products. Good products refer to the maintenance products that have been returned to the factory for maintenance and cleaning. New products are new products from the factory, and consumers should pay attention to this when purchasing.
The rest is the warranty of each brand.
Elsa? The warranty period of workstation graphics card series is 3 years, Elsa? The warranty period of Shadow Thunder/Phantom Thunder series is 3 years, Elsa? The warranty period of Shadow Miner/Phantom Miner F 1 series is 1 year, Elsa? The warranty period of the Predator series is 2 years.
Beiying? 1. Within seven days from the date of sale, the user can choose to return, exchange or repair the product in case of quality problems under normal use. ?
2. Within three months from the date of sale, users can choose to exchange goods or maintain products if they have quality problems during normal use. When the user requests replacement, the seller shall be responsible for replacing the products of the same model and specification for the user; When the products of the same model and specification are discontinued, the products with performance not lower than the original products shall be replaced.
3. Within 24 months from the date of sale, under the normal use of the product, if the product has quality problems and the product belongs to the normal warranty scope, provide 24 months warranty service.
Hypergraph:? 1. Warranty period: within seven days after the product leaves the factory, if the product has quality problems under normal use (non-artificial or natural wear), the customer can enjoy replacing the new product of the same model within this validity period. If the product is discontinued, it can be replaced by a product with the same cost performance.
2. Two years free warranty: no more than two years. If the product has quality problems, our company will provide customers with free warranty service and will not charge any maintenance material fees; In the process of maintenance, if simple components are found to be damaged (such as small capacitors, resistors, crystals, fans and other components, etc.). ), we will provide customers with free maintenance services; If expensive components are damaged (such as main chip, memory particles, etc. ), we will first ask the customer to agree to pay the maintenance fee, and charge a reasonable part fee for the product to repair the product; If the damaged parts of this product have been discontinued and the corresponding parts cannot be found in the market, return the original damaged products to the customer or suggest the customer to upgrade other products.
Dylan Hengjin: Dylan Hengjin graphics card series products provide a 2-year hardware product warranty and promise a 2-year free warranty from the date of purchase.
revive
There are five-year and three-year warranties in the product line. Among them, the new products of the five-year warranty product line will be defective immediately after unpacking (products within 0/4 days from the delivery date of rehabilitation/kloc), products with defects within 0/4 days to one month can be sold as good products for the second time (completed within seven working days), products with defects within one to three months (completed within seven working days) and products with defects within three to five years.
2. If the new product of Rejuvenation's three-year warranty product line is unpacked (products within 0/4 days from the delivery date of Rejuvenation), it will be replaced within seven days. If the products of 14 days to one month are defective, they can be sold as good products for the second time (completed within seven working days). If the product is defective for one to three months, it can be replaced as a good product (completed within seven working days). For example, for products that are three months to three years old,
his
It is a well-known graphics card brand in Hongkong, but its popularity is not high because there is no agent in Chinese mainland. Regarding after-sales, official website did not provide Chinese after-sales policies and after-sales outlets. HIS provides a product warranty period of 1 year during the product market life cycle.
Asus
1. If the ASUS graphics card is defective within 15 days (inclusive) after being sold, you can implement DOA (replacement service) for new products, and apply to the purchasing channel merchants for replacement based on the date of purchase voucher.
2. After the ASUS graphics card is sold, the "replacement of good products" service will be implemented within 16 days (inclusive) to one year. The date of the voucher purchased shall prevail, and it shall be replaced at the ASUS service center to which the purchased merchant belongs.
3. ASUS provides three-year free warranty service for ASUS motherboards and graphics cards sold in Chinese mainland (excluding Hong Kong, Macao and Taiwan) and sold to consumers through legal channels.
4. ASUS provides nationwide warranty service for ASUS motherboards and graphics cards sold in Chinese mainland (excluding Hong Kong, Macao and Taiwan) and sold to consumers through legal channels.
gigabyte
Gigabyte official website did not provide specific after-sales service information, but only perfunctory instructions to contact the original buyer for detailed information, so that consumers did not get any pre-sales information.
sapphire
1. Lanbao Technology promises to provide after-sales service within the warranty period for its authorized Lanbao products in Chinese mainland. Lanbao Technology does not provide maintenance service directly, please contact local authorized agents or stores. The maintenance is directly sent by the agent, and the maintenance fee is collected by the agent who receives the maintenance. The agent is responsible for the repair of the parts.
2. Lanbao Technology promises that its Lanbao graphics card products will enjoy two years of free warranty after-sales service from the date of purchase.
Mingxin
1. mingxin graphics card has product quality problems within 15 days (inclusive) from the date of sale, and our authorized agency will provide new product replacement service.
2. From day 16 to month 12, if there is a product quality problem, the authorized agency will provide the service of replacing the good product.
3. In case of product quality problems within the twelfth to twenty-fourth months, free maintenance service will be provided. ?
Sapphire:
1. Lanbao Technology promises to provide after-sales service within the warranty period for its authorized Lanbao products in Chinese mainland. Lanbao Technology does not provide maintenance service directly, please contact local authorized agents or stores. The maintenance is directly sent by the agent, and the maintenance fee is collected by the agent who receives the maintenance. The agent is responsible for the repair of the parts.
2. Lanbao Technology promises that its Lanbao graphics card products will enjoy two years of free warranty after-sales service from the date of purchase.
Ming Xin:
1. mingxin graphics card has product quality problems within 15 days (inclusive) from the date of sale, and our authorized agency will provide new product replacement service.
2. From day 16 to month 12, if there is a product quality problem, the authorized agency will provide the service of replacing the good product.
3. In case of product quality problems within the twelfth to twenty-fourth months, free maintenance service will be provided. ?
Mingjue:
1. Within two years from the date of sale, under the normal use of the product, if there are quality problems listed in the microcomputer commodity performance failure table, and the product belongs to the normal warranty scope, the final seller shall provide free warranty service for two years in accordance with the relevant provisions of the "Three Guarantees".
2. If the damaged parts have been discontinued and the corresponding parts cannot be found in the market, the business department will negotiate with you to make up the depreciation difference and replace it with other products (the defective products will be depreciated according to the proportion stipulated in the "Three Guarantees").
Onda:
1. According to the national "Three Guarantees Policy": the catalogue of microcomputer products, the performance failure table of microcomputer products and the provisions on the responsibility for repairing, replacing and returning microcomputer products. , to provide three guarantees for graphics card products.
2. From the date of purchase, the warranty period is 1 year, 2 years for Shen Ge series and 3 years for Aegis series (no warranty).
Colorful/radium wind:
Colorful and Radium Wind are closely related, and their after-sales service system in official website is consistent.
1. Within seven days from the date of sale, the user can choose to return, exchange or repair the product in case of quality problems under normal use. When the user requests to return the goods, the seller of color display card products is responsible for returning the goods for the user, and will refund the payment in one lump sum according to the current sales price.
2. From the eighth day to the fifteenth day after the sale, if the user has quality problems in the normal use of the product, he can choose to exchange or repair it. When the user requests replacement, the seller shall be responsible for replacing the products of the same model and specification for the user; When a product of the same model and specification stops production, it shall be replaced with a product of the same brand whose performance is not lower than that of the original product.
3. Within two years from the date of sale, under the normal use of the product, if there is a product quality problem, which belongs to the normal warranty scope, the user will provide two-year warranty service.
Sotai:
1. The graphics card and motherboard products purchased by consumers through Sotheby's regular sales channels all provide one-year three-guarantee service and three-year free warranty service from the date of product purchase. During the effective warranty period, users must provide invoices or stamped Sotheby's warranty cards, maintenance application cards and Sotheby's products with product serial numbers before they can handle the warranty service.
2. Within seven days from the date of sale, under normal use, if the performance faults of Sotai graphics card and motherboard are listed in the performance fault table of micro calculator products specified by Sanbao, consumers can choose to return or exchange them in full (products of the same model and specification). When consumers choose to return the goods, they will return them for free according to the regulations, and refund the purchase price at one time according to the invoice price. From the eighth day to the fifteenth day after the sale, under normal use, when the performance failure listed in the performance failure table of micro-calculator products specified in the Three Guarantees occurs, consumers can choose to exchange goods (products of the same model and specifications) or repair them.
3. Within one year of the three-guarantee period, if the performance failure listed in the performance failure table of the micro calculator specified in the three-guarantee period occurs, and it still can't be used normally after two repairs, consumers will be replaced with products of the same model and specification free of charge. If products of the same model and specification are discontinued, Sotai products with the same performance or current value will be replaced.
4. Consumers who meet the exchange conditions stipulated in Article 3, do not want to exchange goods, and request a return, press.
5. During the three-year free warranty period provided by Sotai, the video card fan provides the first year free warranty; From the second year to the third year, except for the fan, the graphics card itself failed, and Sotai provided free maintenance service. Note: Sotai graphics cards sold after 201March 10 are guaranteed free of charge for three years including fans.
MSI:
1. MSI Technology Co., Ltd. promises to provide after-sales service within the warranty period for any MSI products sold in Chinese mainland.
2. MSI Technology Co., Ltd. does not directly provide maintenance services. If maintenance is needed, it should be carried out in a local authorized dealer or specialty store, and the service guarantee attached to the product should be presented (it is valid only after the authorized dealer seals it). If there is no seal, please find the original place to buy it.
3. MSI motherboard products are guaranteed for three years, and MSI has a free warranty for three years from the date of purchase.
News XFX:
After the GTX400 era, Jing Xun and NVIDIA parted ways, and the original exclusive AMD graphics card was unified into Jing Xun from the HD6000 era. Official website also distinguishes between N-card and A-card products after sale.
XFX Jing Xun NVIDIA chip graphics card after-sales service regulations:
1. Three Guarantees graphics card is valid for one year, and the starting date is subject to the dealer's sales certificate. If the sales voucher is lost, the product barcode label shall prevail.
2. Within seven days from the date of sale, if the product has quality problems under normal use, the user can choose to return it in full (products of the same model and specification) or repair it. When the user requests to return the goods, the dealer will return the goods for the user free of charge and refund the purchase price at one time according to the invoice price.
3. From the eighth day to the fifteenth day from the date of sale, under normal use, if the product has quality problems, the user can choose to exchange goods (products of the same model and specification) or maintain them. When the user requests replacement, if the product of the same model and specification is discontinued, the product of the same brand whose performance is not lower than the original product can be replaced.
4. Within one year from the date of sale, under normal use, if the product quality fails and falls within the normal warranty scope, one-year warranty service will be provided. If the product can't be repaired, we will replace the good product with the same model and specification for users free of charge. If the product of the same model and specification is discontinued, the user will replace it with a good product with the same performance as the original product.
5 accessories (such as packaging, accessories, CDs, gifts, etc.). ) is not covered by the warranty. However, if the above accessories are found to have quality problems within seven days after purchasing the products, you can ask the dealer to replace them for free. ?
XFX news AMD? Radium dragon? In the after-sales service regulations of HD5000 series and above chip graphics cards, the validity period of three-package graphics cards is two years, and other after-sales service terms are consistent with the above, and the fourth year is changed to two years.
Shuangmin:
1.UNIKA provides a limited free warranty for the dual-sensitive graphics card for a total period of three years, including the first year's free warranty for non-human factors. In the second and third years, the maintenance service will be carried out according to the "dual-sensitive maintenance fee standard" issued by the repairer, and the actual maintenance fee will be charged.
2. Shuangmin Wuji 2, Speed Match 2 and Fire Whirlwind 2 products provide free warranty for non-human factors, with a total period of two years. After the second year, they will provide maintenance services according to the "maintenance fee standard for dual citizens" issued by the maintenance party, and charge the actual maintenance fee.
Sunflower:
1. Within three months from the date of sale, if the product has quality problems under normal use, the user can choose to exchange it.
2. "Three-year warranty" Within three years from the date of sale, if the user has product quality problems under the normal use of this product, and it belongs to the normal warranty scope, the warranty service of three-year warranty will be provided.
Xiang Sheng:
Xiangsheng will turn the after-sales service of the board card into oasis service, and the warranty provisions for replacing the graphics card are as follows.
1, within seven days: the company can provide free return service for products sold within seven days.
2. Within one month: For products sold for eight days but not more than 30 days, our company can provide free replacement service.
3. Within two years: the company can provide free warranty service for products sold for more than one month but not more than two years.
Xin yijia:
1. All series of graphic card products of Xinyijia have product quality problems after being sold (subject to the delivery time). According to the three guarantees of microcomputer products, a three-year free warranty policy is implemented.
2. Return and exchange policy: If there are any quality problems within 7 days after sale (subject to the delivery time), consumers are allowed to return and exchange goods unconditionally.
3. New product replacement policy. If there are any quality problems within 1 month (subject to the delivery time) after all series of graphics cards of Xinyijia are sold, they will be supported to replace the good products immediately after verification.
4. Free maintenance policy. If there are any quality problems within 36 months (subject to the delivery time) after the sale of various series of graphics cards of Xinyijia, the whole warranty will be carried out without affecting the normal sales or use of Party B. ..
5. For the faulty products whose main materials (such as GPU, video memory particles, etc.) are discontinued or cannot be maintained for other reasons (during the warranty period), the replacement service will be provided with products not lower than the original card specifications.
1 audience:
1, seven-day refund. Within seven days from the date of sale, users can choose to return, exchange or repair the products under normal use, if there are quality problems. When the user requests to return the goods, the seller of display card products is responsible for returning the goods for the user, and will refund the payment in one lump sum according to the current sales price.
2, three months to replace. Within three months after the sale, users may choose to exchange or repair the products if they have quality problems during normal use. When the user requests replacement, the dealer is responsible for replacing the products of the same model and specification for the user; When a product of the same model and specification stops production, it shall be replaced with a product of the same brand whose performance is not lower than that of the original product.
3. Two-year warranty (frost wyrm series three years). Within two years from the current sales date, under the normal use of the product, if there is a product quality problem and the product belongs to the normal warranty scope, the warranty period is two years (three years for Frost wyrm series).
4. During the warranty period, the products that are still defective after the second repair will be replaced with good products.
5. The time for returning and exchanging the repaired products is seven working days at the latest (counting from the time when our company receives the goods).
Yingtong:
1. From the date of sale (subject to the barcode label or fragile label of Yingtong products), the motherboard and graphics card will be replaced free of charge within 3 months (excluding the products within the warranty).
From 2.20 10, the products are guaranteed free of charge for two years (excluding the products within the warranty scope) from the date of sale (subject to the barcode label or fragile label of the products); Charged maintenance in the third year (only charged for maintenance materials; The original card without material maintenance is returned to the customer).
3. From the date of receiving the defective graphics card from the customer, the good products will be sent out within 15 working days (excluding Saturday and Sunday). If the same model product is discontinued, customers should be replaced with products with the same performance or higher performance.
Yingchi:
1. Within seven days from the date of sale, the user can choose to return, exchange or repair the product in case of quality problems under normal use. When the user requests to return the goods, the sales of Yingchi graphics card products are responsible for returning the goods for the user, and the payment will be refunded in one lump sum according to the current sales price.
2. Within three months from the date of sale, under the normal use of the product, if there is a product quality problem, the user can choose to exchange or repair it. When the user requests replacement, the seller shall be responsible for replacing the products of the same model and specification for the user; When a product of the same model and specification stops production, it shall be replaced with a product of the same brand whose performance is not lower than that of the original product.
3. Cards purchased after 1 month 1 day in 2007 will be provided with two-year warranty service within two years from the date of sale, in case of product quality problems under normal use, and the products are within the normal warranty scope. For cards purchased before 1 month 1 year in 2007, enjoy the free maintenance service of 1 year!
In addition, we also provide one-to-one priority service for top models such as Galaxy products GTX480, GTX280 and GTX295.
All the brands in the basic market are here, I hope it will help you.