Summary of Company Office Work 1
I worked in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ However, with the support and help of company leaders and colleagues, I quickly integrated into this group and became a member of this big family. Looking back on my work during this period, I strictly demand myself to do my job well according to the company's norms.
I. Annual Work and Achievements
The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. In order to deal with these tedious daily affairs, we should strengthen the sense of coordination from beginning to end. In the past six months, we have basically achieved everything.
The working data are summarized as follows:
1. Seriously release the information such as raw material purchase price and product quotation collected every day to suppliers;
2. Seriously complete the daily weighing and recording of aluminum ingot quality, statistical information and production scenes, and assist the production department to do better work;
The quantity and time of delivery are accurate. If something goes wrong in this link, it will affect all aspects of the sales department, thus wasting manpower and time and greatly reducing work efficiency.
4. Make production plans and make relevant delivery reports; Communicate and coordinate product delivery with production department, logistics company and other branches;
5. Accomplished other tasks assigned by the leaders, such as serving as the docking task with the coking plant in the railway logistics cooperation project with the coking plant, providing the required information for the other party and successfully delivering a box of goods.
Second, problems and lessons in the work
1. There is still a necessary gap between the quality and standard of work and your own requirements. For various reasons, I don't have enough experience and skills to deal with the problems I encounter satisfactorily.
2. Sometimes work sensitivity is not very strong, and there is a lack of initiative in doing things. What the leader says, he does. Not sensitive enough to the things assigned by the leaders. In most cases, there is not much work in advance, and it is still impossible to take the initiative and think of a good way in advance.
3, always make excuses for yourself, think that work is busy, time is not enough, and ignore the study of product-related knowledge.
4. dunning is not active enough, and customers are always urged when necessary, and they will not be active enough to take the initiative to dunning.
5, doing things is not thoughtful enough. For example, during the trial production of aluminum ingots in cooperation with the coking plant, the treatment measures under bad weather scenarios such as rainy days were not studied.
Three. 20__ annual work plan
In the past six months, I have worked hard and been creative. Although I have made achievements, there are still some problems and shortcomings. In the future work, I will foster strengths and avoid weaknesses, improve deficiencies, and strive to be an excellent sales office and grow together with the enterprise. We should actively study and broaden our knowledge. Abnormality is not only the study of product knowledge, but also the improvement of our communication and coordination skills. The backstage work of sales is originally responsible for communicating inside and outside and coordinating around. If this is not done, it will be a great obstacle in the future work.
The year 20__ is about to begin. In this year, I expect I will have more gains, so I made a plan for the next year's work, mainly as follows:
1, strengthen the study of relevant business knowledge, telephone skills, communication skills with customers and problem-solving methods.
2, strengthen all aspects of learning, art is not overwhelming, all industries have relations, and it will also help my work.
3, love their jobs and dedication. Learn from colleagues' leaders, take the company's affairs as your own, and work hard.
4. Be careful, cautious and practical to avoid low-level mistakes.
5, improve work initiative, positive and enterprising to work.
I obviously feel that I am growing and maturing. But at the same time, I deeply realized many shortcomings of myself, for example, because of short working hours, I am not very suitable for my work, because I am young and sometimes lack courage in my work.
In the future work, I will continue to adhere to a good attitude, position myself as a learner, study hard, think hard, find out the shortcomings, further familiarize myself with the branch's business, deepen theoretical study in a targeted manner, strengthen the ability to solve affairs independently, achieve a "qualitative" leap, and make my own contribution to the development of the enterprise.
Summary of company office work II
20__ Annual Work Summary Unconsciously, I have been a member of the _ _ team for almost a year. I am honored and happy to be a member of _ _. Here, first of all, I would like to thank the company leaders for their trust and affirmation in my work, and also thank all my colleagues for their support and help. _ _ gave me a platform to discover and know myself, and also gave me an opportunity to constantly improve myself in my work practice. In the course of this year's work, I have greatly changed and influenced myself and learned a lot from it. Next, I will make a summary of this year's work scene.
First of all, backstage work
As the sales office of the company, I know the importance of this position. The office is the person who serves all employees in the company. I must be responsive to my colleagues in all departments of the company and help them when necessary. I have been aiming at "focusing on the interests of the company and doing the work better" and have completed the following work earnestly and enterprising:
1, responsible for the service of the company's internal sales staff. Including the reception of newly arrived vehicles, the arrangement, storage and collection of vehicle information.
2, responsible for the company's vehicle order management, boutique ordering. Including the company's monthly ten-day list making, tracking, auditing and settlement, and resignation.
3. Be responsible for the communication and implementation of the company's internal documents.
4. Be responsible for the communication and coordination with the backstage, finance and various businesses of Geely manufacturers.
5. Cooperate with the sales department to go out for an auto show in the off-season to lay a good foundation for the peak season.
Second, a brief description of the work scene
1, can take the initiative to treat every job wholeheartedly in the process of back office work. For me who just joined the work, I always adhere to a modest and prudent working attitude, learn from my colleagues with an open mind, accumulate experience, and strive to do a good job.
2. During my work, I will enrich my business knowledge, improve my work skills, constantly recharge myself and accumulate knowledge of product business culture. On the basis of doing a good job, I sold _ _ sets of cars and took the National Level 3 Examination for Human Resource Managers in _ _ _ _ _ _ _. In order to do my job well, I am not afraid of trouble, streamline some working procedures, improve work efficiency, and strive to provide good service guarantee for colleagues in various departments. Combined with the above-mentioned one-year back office work experience, I also deeply realized that:
As a member of the company, no matter what position, we must have a strong sense of professionalism, a high sense of responsibility, a pragmatic attitude and the spirit of hard work and selfless dedication. At all times, we should put the interests of the company first, earnestly perform our duties, and at the same time, we should carry forward the spirit of ownership, treat everything in the company as our own business, and resolutely put an end to the working mentality of "nothing to do with ourselves, hanging high".
Summarizing the work in the past year, although we have made necessary improvements and achievements in the development of ourselves and the company, there are still shortcomings in many aspects. For me who just entered the society to take part in the work, due to my lack of work experience, many problems have not been thoroughly studied, the methods to deal with them are not appropriate enough, and I lack creative working ideas. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Constantly improve yourself and spur yourself in work practice. Strive to contribute to the development of the company.
Summary of company office work 3
Due to the constant changes in the market this year, the company's performance in the first half of the year is not very dreamy, which is also directly related to our work attitude, so we are not very busy at work and always feel a little depressed at work! I often reflect on myself and always want to do more things that will help improve my performance, but there will always be some scruples, feeling that I am not mature enough and always suspecting that I am not suitable for starting a business at this time. I just want to spend more time growing up, improve my knowledge and quality in all aspects, and make myself more confident in making decisions!
I. Auxiliary Work in Sales Work
We have promoted sales in many places and have little experience in promotion planning, but through the efforts of managers and colleagues, our promotion activities have achieved the necessary results. We believe that our promotion activities will be more and more and better. A good beginning is half the battle. After the peak season, shift the focus of work from ensuring supply in the peak season to promoting sales in the off-season.
Adhere to the principle of "borrowing festivals without festivals", with the exception of "creating festivals without festivals". Strive for the support of manufacturers, integrate all kinds of marketing resources, plan marketing plans in a unified way, and grasp the time, form, scale and intensity of marketing activities in a unified and separate way, so as to enlarge the promotion role of marketing resources.
Do a good job in the structural adjustment and inventory management of goods, strive for the policy support of manufacturers, and adapt to market consumption demand. Due to the changes in the economic situation and the competition pattern in the sales market, it is difficult to grasp the commodity structure and inventory this year. With the arrival of the two peak sales seasons, managers of all departments have always taken adjusting the commodity structure, organizing marketable commodities and optimizing inventory management as an important task. Managers of all departments actively analyzed the sales situation of the two festivals and made a more detailed analysis of the product structure and inventory. According to the principle of survival of the fittest, do a good job in product structure adjustment and inventory management.
After such a tense and orderly half year, I feel that my work skills have reached a new level. I have a clear plan and steps in every job, a direction of action, and a goal of work. I am really confident!
Basically, we are busy but not chaotic, tight but not scattered, clear in organization and clear in everything, and fundamentally get rid of the phenomenon of just working hard and not knowing how to sum up experience when we first joined the work. In this way, I walked into this half year from infinite busyness, and walked out of this half year from infinite simplicity. Besides, while working, I also understand the truth of dealing with people. By contrast, a good attitude, enthusiasm for work and a sense of responsibility are very important.
Second, the current situation of marketing work
1. Set the sales target.
In the first half of the year, our sales department organized sales staff to carry out market-oriented sales tasks based on sales performance according to the overall goals set at the beginning of the year and the time-limited goals set in stages in the middle of the year, according to the established sales strategies and tasks, and according to the relationship between market supply and demand. During this period, our employees also made their own target plans and sales plans, giving full play to their autonomy and innovation, successfully completing their scheduled sales tasks, and summing up the advantages and disadvantages of experience in time to improve them.
The competition is fierce, and the prices of other enterprises are relatively firm.
In the market economy environment, the competition among enterprises is becoming increasingly fierce. In the case that products are generally the same or similar, price competition has also become a major barrier to sales channels. On the premise of universal product quality, the price difference of other enterprises in the same industry is not high, which does not constitute a relatively extensive price comparison. In the case of strong brands, this price difference has also caused the pressure of profit creation.
It is difficult to pay the accounts receivable on time.
Affected by the big social market environment, customers' payment is delayed, and bills receivable, accounts receivable, prepayments and other receivables are too large, which leads to our untimely withdrawal plan and affects the overall operation of the company.
Third, the response measures in the process of completing the sales task.
1. Quality improvement.
Before the sales work, we should strictly control the product quality and highlight the advantages of quality as much as possible in the promotion activities, so as to win more trust and purchasing power of retailers for our products.
2. price.
In the range of budget price adjustment, according to the market environment and the scientific rationality analysis of market competition, adjust the appropriate price standard, so that the sales of products are profitable within the expected range, and retailers are not so picky about prices. At the same time, we can choose the right time to carry out a series of promotional activities, so that the brand of the product can be known to more retailers and farmers, and the quality of the product can constitute a good reputation in the market.
3. Increase the withdrawal of funds to avoid enterprise risks.
In terms of collection, all departments have the knowledge of * * *, and put this work in the top priority position. Draft a binding sales contract and adopt a reasonable collection period for accounts receivable. Drawing lessons from the past, we strictly implement the approval procedures of sales transactions, control the transactions from the source to the final, and always tell the sales staff to actively communicate with customers and try their best to deal with them, which has achieved the necessary results.
4. Multi-directional sales channels, develop more sales platforms, improve online sales level with the help of the company's sales platform, and establish a good credit online sales platform.
Sales will directly affect the company's economic benefits. Over the years, the product sales department has insisted on consolidating the old market, cultivating new markets, developing market space and tapping potential markets. In the future, we need to make full use of our company's growing brand influence to drive product sales and build a sales network with local as the main body and radiating the whole province. At the same time, we can form a good cooperative relationship with various media, such as participating in or holding a series of activities in the industry or related industries, promoting sales in many ways, and giving this brand's products a broader platform for expansion.
5. Keep an eye on the industry trends and get more market information. With the increasingly fierce market competition among industries, information plays an increasingly important role in the marketing process, and information is benefit.
In the future, the sales department should pay close attention to market trends, seize business opportunities, and do a good job in market research and information collection, analysis and sorting. Through market research, business negotiations, newspapers and magazines, trade associations and computer networks, the sales department will establish a more stable and reliable information channel and pay close attention to the development trend of the industry; Establish customer files and manufacturer files, and strive to collect basic information; According to the market situation, we should send business personnel to track and master the dynamics of the domestic sales market.
6. Improve the working quality of salespeople themselves, improve the service quality and business skills of salesmen, and consolidate and develop the business of a group of old customers. In the future work, we require sales staff to improve their work skills and professional quality:
(1) Strengthen communication and contact with customers and try every means to establish a good cooperative relationship;
(2) Constantly sum up their own work, improve their working methods, strengthen the study of professional knowledge involved in the work, keep abreast of customers' production and operation scenarios and competitors' scenarios, and handle problems in time when found;
(3) Feedback customer demand and product quality scenarios to relevant departments in time, and strengthen communication and cooperation with horizontal departments to make our product quality and service meet customer demand;
(4) Do a good job in pre-sale, in-sale and after-sale services.
In the first half of the year, we experienced the process of looking forward to planning, starting hard and achieving success, and also realized the joy brought by this process. Relying on the trust and guidance of superiors, leading excellent products, advanced marketing concepts, good service awareness, an atmosphere of unity and cooperation, and excellent cadres and employees, we are ready to go.
Perhaps the road ahead is full of twists and turns, even more stressful than in the past, but we firmly believe that this road is bound to be full of opportunities, challenges and expectations. In the future, I will be more strict with myself and do everything well. I am keen on this industry, and I am interested in agricultural products. I am full of enthusiasm and action, and my heart is full of dreams.
At present, I have completely set foot in the field of agricultural resources. I believe that in the near future, coupled with the company's development plan in this area, it will be realized as soon as possible! I hope the company can give me confidence and courage, let me play more confidently and create more achievements! I am convinced that as long as someone tells me what is arranged for me, I will try my best to finish it!
Summary of company office work
In 20 years, I have a new beginning and new challenges. At the beginning of 20 _ _ _, the company held a meeting and decided to transfer me from my office post to the marketing department to do back office work. After a year's office work, I have become familiar with the main points of my post work and am familiar with office work. When I am preparing to start a new job in the new year, it is also a test for me to receive such a notice and go to a position I don't know at all. When I received this notice, my mood plummeted. After fierce ideological struggle, I resolutely decided to meet new challenges with confidence. From unfamiliar to familiar, from ignorance to understanding, after a year of hard training, I have a deep understanding of the post of sales backstage. Now I will briefly summarize the work in the past year as follows:
First, adapt to the sales background work with a down-to-earth working attitude.
As the sales office of the company, I am well aware of the importance of this position and can also enhance my personal communication potential. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. It grasps the search, sorting, archiving and feedback of the latest customer information, competitor information and product information in the market to ensure the sales staff. The arrangement of some documents, the signing of sales contracts, the revision of tenders, the progress of user payment, etc. Are all useful decision-making documents. To deal with these tedious daily affairs, we should stick to the end and enhance our sense of coordination. In the past year, we have basically achieved all our goals.
Second, strengthen learning and pay attention to self-cultivation and potential improvement.
When I first started to understand the work of the sales office, I was the protagonist for a while, always dealing with office affairs and understanding some things assigned by the leaders. Because I didn't fully adapt to the work of the sales office, I made mistakes in my work. After the criticism and guidance of the leaders and the internal ideological struggle, I realized that this is my new challenge and a platform for me to improve myself. I will try my best to adapt, do this job well and cherish this learning opportunity.
So I searched some sales office work information and responsibilities through the internet, books and various documents. At the same time, learn from leaders and colleagues with an open mind, learn from each other's strengths, and enhance service awareness and overall awareness. Be able to consider the work of the sales office in advance, and be able to plan, operate and implement related work quickly.
In addition, I also pay attention to draw nutrition from my work and real life, and according to some skills mentioned on the Internet and the actual situation of the company, I complete information search, customer information registration, contract and tender revision, and constantly improve my potential.
Third, insist on being a person in advance, strive to do a good job in the sales office, and serve colleagues and customers enthusiastically.
In order to do a good job in the sales office and serve my colleagues and customers warmly, I have made the following efforts:
1. In terms of information search, we insist on surfing the Internet to search for relevant product information in the morning and before leaving work at noon every day, and summarize and classify it, which is conducive to timely feeding back executable information to business personnel and developing new customers on this basis.
2, customer consultation telephone, so that the registration is clear, detailed, summary and feedback; Collect, sort, classify and summarize relevant product data, and do a good job in pre-sales preparation for sales staff.
3. Drafting, processing, filing, classification and archiving of contracts and tenders. Write the contract in strict accordance with the regulations, make the terms clear, definite and accurate, and ensure the interests of the company; Understand the general situation of the contract, prepare relevant materials, track the logistics situation, ensure the goods arrive at the customer safely, and provide after-sales service for the customer. Supervise the company where the salesman works to pay back the money to ensure the safety of funds. Make statistics on monthly sales, so as to make overall arrangements for production and ensure the completion of annual sales plan targets.
4. Record all kinds of expenses to ensure reasonable marketing expenses and avoid waste. Keep a clear record of every expenditure.
5. Organize and file the information of potential customers, franchisees, agents and suppliers; Record, feedback, negotiate and solve customer complaints, opinions and suggestions; Cooperate with marketing, production, technology, finance and other related departments to ensure the smooth connection between production and sales. Company-to-company, company-to-customer, department-to-department public relations work, so as to do a strong backing.
6. In dealing with the relationship, I can take the initiative to fill the position at work. And can strengthen communication with colleagues, cooperate closely and support each other to ensure that the overall work does not go wrong. At work, I set myself a working principle. The work that belongs to me should be completed with good quality and quantity, and the work that does not belong to me should be completed on time with the cooperation of other personnel, which makes me active and enthusiastic.
Fourth, be strict with yourself and always be vigilant.
In my work, I try to sum up everything, and constantly explore and master ways to improve work efficiency and quality. I don't have enough experience in dealing with people and working experience. In my daily work and life, I should learn from my colleagues with an open mind, learn from their strengths, reflect on my own shortcomings and constantly improve myself. I always remind myself to be sincere with others, to have a correct attitude, to try my best to find a way, no matter how big or small, I will try my best to do it. Ask yourself at ordinary times, you must abide by the company's rules and regulations and be strict with yourself. Treat everything with the belief of not seeking success, but seeking nothing.
Verb (abbreviation of verb) has its shortcomings.
1. I am not serious and responsible for my work, and my post awareness needs to be further improved. You can't be strict with yourself, and there are situations of self-relaxation at work. Due to the complexity of the sales office, it is necessary to deal with things quickly, accurately and accurately. In this respect, I still have many shortcomings, sometimes my work is not in the state, I miss some important things, and I don't manage myself well.
2. I don't fully grasp the working procedures, I'm not fully familiar with my own work, and I lack foresight and responsibility for the overall work, which leads to occasional confusion in my work and even some mistakes that should not appear.
3, lack of care, not careful enough. The work of the sales office is relatively simple but numerous, which requires me to be careful, have good professional quality and be thoughtful. In this respect, I am not careful enough, and sometimes I am careless, careless and thoughtless.
Sixth, the direction of future efforts.
1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.
2, we must improve the quality of work, have a strong sense of professionalism and a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.
Summary of company office work
20__ years slipped away inadvertently. Looking back on this year, step by step! I joined _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I have made great breakthroughs and changes in my working mode and working mode. During my tenure, I strictly demand myself to do my job well. The work in the past 20 years is summarized as follows.
First, the back office daily work
As the sales office of _ _ company, I am well aware of the importance of this position and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties.
Mainly from the following aspects to carry out the work:
1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.
2. Communicate sales policies and send business letters to customers.
3. Arrange, record and track the results of sales meetings.
4. Do a good job in the file management of this department, and establish customer information files (involving the basic information of users, varieties, quantities, prices and settlement methods).
5, understand the various promotional activities, statistical expense reimbursement and other assistance.
6. Establish a sales ledger account (reflecting sales revenue and price, transportation and miscellaneous fees, the amount of payment recovered and the amount of payment receivable).
7. Establish a sales expense account (reflecting the internal expenses of the department and the amount of expenses, travel expenses, transportation and miscellaneous expenses, lump-sum or fixed lump-sum expenses extracted by various business personnel).
8. Statistics and summary of various reports, as well as printing and forwarding of reports.
9. The preliminary examination and report of the sales manager's travel expenses shall be signed and approved.
10. All kinds of sales materials and data involving the trade secrets of our factory shall be properly kept and shall not be lost or leaked.
1 1. Analysis and archiving of competitive brand information of similar products, collection, registration and distribution of sales-related publicity materials.
12. Check, track and follow up the monthly repayment amount of customers.
Second, the existing shortcomings and plans
The understanding of solar energy market is not deep enough, the technical problems of products are too weak to explain clearly to customers, and some big problems cannot be solved quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department. With the coming of 20 years, on the basis of doing my job well, I should try my best to master some technical knowledge and try my best to deal with the above problems. Constantly enhance the ability of self-identification, and on the basis of better communication with customers, I can consider the interests of the company more. Some suggestions from the top management of the three departments.
In next year's work plan, the first few tasks will be completed as the main tasks:
1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.
2. Improve the sales system and establish a clear and systematic business management method.
Sales management is a long-standing problem in enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.
3. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits. The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own views and suggestions, so as to raise their business skills to a new level.
4. Sales target The most basic sales target this year is to make a monthly list. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks. I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.
Third, summary.
Over the past year, through hard study and continuous exploration, we have gained a lot. No matter in work arrangement or in dealing with problems, we should study hard and be independent. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, I sometimes feel that I have some experience or not careful enough to handle things by my own determination, so I have made many problems and mistakes. Afterwards, I realized whether it was my lack of social experience or improper handling of things. I am determined to improve my quality, recuperate and learn the philosophy of being a man in my future work, so that I can surpass myself and strive for greater promotion!