1. In the process of consultation, ideas are easily taken away by visitors unintentionally, which is out of the expectation and goal of consultation. How to return to the theme gently?
My understanding: it is very important to record and take notes. Recording key words and their logical relations during consultation helps to prevent the main line from deviating.
Looking forward to the teacher's guidance ~
2. For the "educational background" in the visitor information collection data, if you don't fill in the form, how can you ask questions so as not to be so abrupt?
My understanding: make a statement before communicating with the inquirer in advance, and put forward the information collection demand at the beginning of communication. Or make a simple list of basic information for visitors to fill in.
Looking forward to further guidance from the senior teacher ~
Although I know that I can't be biased against visitors as a consultant, I really like consulting and communicating with people with higher understanding. How to adjust the mood of consultants?
My understanding: strengthen self-belief, such as "it is my duty to help others" and "if you let the visitor you don't like meet her expectations, it will be a great progress as a consultant"
Looking forward to the guidance of the senior teacher ~
4. Where is the appropriate destination of consultation?
My understanding: At the beginning, my understanding was that it was enough to meet the expectations of the visitors at the beginning of the consultation. With the study and practice, it should be to let them at least act in the direction of future efforts, and even accompany him through changes.
Looking forward to the guidance of senior sister ~
A 1:
1. In consultation, it will be taken away by the visitors' ideas and deviated from the goal. Does the consultant clearly define what the consulting expectations and goals are? If it is confirmed, then some skills can be used appropriately to interrupt this process.
For example, by summarizing the previous information, visitors can be guided back to the consulting goal. For example, I just felt a lot of information came out. I'll make a brief summary here to see if I understand you. "
2. I want to clarify the viewpoint of education. What is the background of this question? Has the information been collected, but the visitors have not filled it in the form?
If this is the case, then if this problem is encountered in the consultation, it needs to be evaluated. Why do consultants want to know this information? Is this the key message? What effect will it have on the consultation if it is skipped?
First of all, we have to admit that consultants are human beings, not gods, and it is difficult for us to be impartial and judge each other. How is this man of high understanding defined?
The best way is time. It can be completed when the time is up, and this needs to be set in advance. At the beginning, we often said with a mentality that I must help you solve the problem, but in fact this is an ideal state, and sometimes we can't solve that problem at present.
A2:
I like teacher Zhang Ying's summary and sentiment!
On the first question:
According to different consulting situations, different types of visitors, each consultant will have his own convenient way to "retrieve" on the spot. This method you summarized is very good. Especially in the initial stage of consultation, it is a good auxiliary tool to comb and record through on-site manual notes, concise the context of consultation and grasp the rhythm of consultation, so that consultants can clearly see every crux and inflection point in the consultation process. Encourage you to put it into practice and try more, and find a suitable recording method through the polishing of one case.
When the consultant realizes that the consulting goal is deviated, don't brake suddenly, improve the sensitivity, find the breakthrough point, follow the visitor's words and bring it back with clever questions. It will be a little difficult at first, and more practice will become more and more smooth ~
The "strength" of counselors depends on the performance of visitors. If the visitor keeps chattering, thinking diverges and "walks away" many times, then the counselor can be a little more skillful, or he can take the opportunity to reconfirm the consulting goal with the visitor to ensure that both sides go hand in hand.
The above answer is not comprehensive. I look forward to sharing your actual cases, and we will further explore the solutions ~
On question 2:
1. Information storage is still recommended. If conditions permit, try not to skip this link.
2. If you don't know the educational background of the visitor before the consultation, but the consultant must know it during the consultation, and the relationship between the consultant and the visitor is stable, you can ask frankly and neutrally: Can you tell me your current highest educational background conveniently?
On the third question:
Here, Zhang Ying's self-awareness and acceptance ability are excellent!
First of all, it is very normal for counselors to have such emotions. At the same time, they are only allowed to have such subtle feelings before consultation, and stop here. Next, the consultant will think about how to work with the current type of visitors.
Counselors can have "emotions", and coping with the case itself is the solution!
Regarding question 4:
The end point of consultation is not generalization, and there is no standard answer. Only the consultant can judge according to the actual process. In principle, it ends with consulting the target solution (the understanding of the future direction of action is regarded as part of the target solution), and the formulation of the action plan is not necessary, but depends on the actual needs.
A3:
I also answer a wave of questions 3.
3. 1. Counselors should not rush to solve their own problems. Let's see what kind of visitors you have. What kind of emotions do you have?
3.2. What happened in the process to arouse your mood?
3.3. When you see something behind you, take another look. What do you think of this problem?
Getting rid of them is really conducive to the self-growth of consultants, but only if you look at where you are stuck [Rose]
Supplement:
The background of the incident is this: I had an online consultation on July 28th, and although I gave guidance, the visitor threw the question at me directly and asked me to give her an answer. Later, I wrote in the consulting report that there should be fewer follow-up cases against such consultants. Then I saw that Chapter 10 of the Career Counseling Manual mentioned the ethical issues of consultants and the possible situations faced by such consultants. Then I deleted that paragraph from the consulting report and fell into a tangle. ...
ordinary