In order to implement the spirit of "Opinions of the General Administration of Market Supervision on Integrating 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Enforcement" and "Notice of the General Office of Liaoning Provincial People's Government on Printing and Distributing the Implementation Plan for the Construction of 8890 Government Convenience Service Platform in Liaoning Province", in accordance with the unified arrangement of integrating the province's market supervision hotline, since July 1, Fushun Municipal Market Supervision Bureau divided the former Industrial and Commercial Bureau/KOOC-0/23/KOOC-0/5, the former Bureau of Quality and Technical Supervision/KOOC-0/2365, the former US Food and Drug Administration/KOOC-0/233/KOOC-0/,the former Price Bureau/KOOC-0/2358 and the former Intellectual Property Office/KOOC-. At the same time, adopt the parallel mode of 123 15 and 8890, dial the local 123 15, and automatically jump to the 8890 service hotline. The 8890 platform seat will receive and register complaints and reports related to market supervision, and hand them over to the relevant market supervision departments for handling through the 8890 platform software.
Integrating the market supervision hotline is the need to facilitate the people, improve the business environment and protect the legitimate rights and interests of consumers. The five consumer rights protection hotlines will be integrated, and the Market Supervision Bureau will provide complaints and consultation services to the outside world, with a unified telephone number of 123 15, so as to realize the city's "No.1 service to the outside world, centralized answering, undertaking at all levels, and handling by departments according to their duties", and consumers and citizens will no longer have to call five different hotlines to protect their rights.
Fushun City Market Supervision Bureau attaches great importance to this work, and takes the integration of "one foreign" and five lines as the key work this year and vigorously promotes it. In order to efficiently serve the vast number of consumers in the city, the Market Supervision Bureau settled in the 8890 platform, provided training and guidance to receptionists on relevant business knowledge, established a data sharing mechanism for consultation and complaint reporting, and docked with the 8890 platform every month to summarize the big data of consumer rights protection involving the five complaint reporting hotlines of the Municipal Market Supervision Bureau, and conducted in-depth analysis to form the Analysis Report on Consumer Consultation and Complaint Reporting Data of the Market Supervision Bureau. It is shared with the business departments of the municipal government 8890 and the municipal bureau, forming a seamless connection between petition data and supervision and law enforcement, providing data support for the supervision and law enforcement departments to accurately supervise and enforce the law, and further creating a safe and secure consumption environment.