The function of 12348:
"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions. The legal service telephone number "16000 148" was renamed as "12348", and the national unified service number "12348" was introduced and incorporated into the legal aid center. The "12348" legal consultation hotline has been expanded while maintaining its original functions.
The development goal of 12348:
1. Improve the networking system and informatization construction of "12348" legal service platform, strengthen coordination and communication, realize information exchange and work interaction, better realize the connection of "12348" for help, legal aid, judicial assistance and administrative law enforcement, and ensure the actual effect of work.
2. Intensify publicity, innovate forms of publicity, improve the social awareness rate of "12348" legal service line, increase the number of "12348" telephones in districts and cities, and create favorable conditions for creating a harmonious and stable social atmosphere.
3. Further improve the service attitude and improve the service quality of the dedicated line. Because of the wide coverage of the dedicated line, consultants often act excessively, which puts higher demands on the political and professional quality of telephone personnel. Therefore, it is necessary to further strengthen their own quality, standardize service terms, improve service level, and make the "12348" dedicated line a people's livelihood legal service dedicated line.
Legal basis: Article 10 of the Regulations of the People's Republic of China on Legal Aid.
If a citizen fails to entrust an agent due to financial difficulties, he may apply to a legal aid institution for legal aid on the following matters that need to be represented:
(1) Requesting state compensation according to law;
(2) Requesting social insurance benefits or minimum living security benefits;
(3) Requesting pensions and relief funds;
(4) Requesting to pay alimony, alimony and alimony;
(5) Requesting payment of labor remuneration;
(six) to claim the civil rights and interests arising from the courageous behavior. The people's governments of provinces, autonomous regions and municipalities directly under the Central Government may make supplementary provisions on legal aid matters other than those stipulated in the preceding paragraph. Citizens may apply to legal aid institutions for legal advice on matters specified in the first and second paragraphs of this article.