1, staff mobility is relatively large: after-sales customer service work is cumbersome and tiring, which is unbearable for some customer service staff in the face of users with different accents and situations. Therefore, the mobility of personnel is large, and enterprises need to constantly add new people.
2. Business volume growth: With the expansion of enterprise sales scale, the service demand will also increase, and more after-sales customer service personnel are needed for support. If the enterprise fails to follow up the recruitment plan in time, it may lead to the decline of service quality, which in turn will affect the reputation and sales of the enterprise.
3. Fierce competition in the industry: Many industries are facing fierce market competition, and excellent after-sales customer service team can become the differentiated competitive advantage of enterprises, so it is very important to recruit and retain good after-sales customer service personnel for the development of enterprises.