Download WeChat first, follow the official account of Xiaomi mobile phone WeChat with WeChat, and directly enter Xiaomi mobile phone in the search bar as shown in the figure below.
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After paying attention, the official WeChat account opens Xiaomi's mobile phone, and the following interface appears, where you can see Xiaomi's shopping/my service and other information. At this time, you need to click on my service.
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Click My Services and a menu bar will appear. As shown in the figure below, there are five entrances, namely, order inquiry/online customer service/after-sales application/trade-in/mobile phone search. You need to click online customer service here.
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Click online customer service and wait for the page to jump. You need to wait for your Xiaomi account after jumping. Of course, you can log in with WeChat account and enter the account password, as shown below.
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You need to select your question after logging in. This is because you can better match the relevant customer service. There are several options, as follows. If it is a mobile phone problem, you can choose the first one.
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The Fqp of some simple questions will appear on the next page, as shown in the figure below. If you don't have the answer you need, you can click on the transfer manual service below.
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Next, Xiaomi customer service is at your service. After the consultation, click the end dialog box.
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