Call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries of enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time. It can automatically assign incoming calls to people with corresponding skills for processing, and can record and store all incoming call information. A typical customer-oriented call center can have both incoming and outgoing calls. When dealing with customers' information inquiry, consultation, complaints and other services, we can also conduct customer return visits, satisfaction surveys and other outbound services.
The call center is characterized by answering customers' calls and providing customers with a series of services and support, such as technical support center in IT industry and telephone claim center in insurance industry. Generally speaking, the outgoing call center is mainly engaged in marketing and telemarketing activities, and it is the profit center of enterprises.
CTI Research Center of Harbin Institute of Technology has been committed to the research and development of call centers for more than ten years, and strives to tailor their own call centers for customers. Please add Q:1733214010 for details.