Logistics distribution information is not updated for a long time: if the logistics has been sent to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is remote and the intermediate delivery time is very long; Or the logistics company is inefficient at the peak of express delivery; Or items are lost in the process of dispatching, and those that have not been updated for more than 10 days are likely to be lost.
Logistics dispatch information is not updated for a long time: if the item has been assigned a dispatcher, but it has not been delivered to the door for several days or the dispatcher has not contacted the recipient. The reason may be that the logistics address and contact information are incorrect; Or the dispatcher loses the package; Or the recipient information is not uploaded in time after being signed by others. Please call the customer service number of the courier company for the latest news.
Logistics process
operation flow
Receiving orders: 1. The highway transportation supervisor accepts (faxes) the customer's transportation delivery plan. 2. The road transport dispatcher receives the delivery documents from the customer. 3. Check the documents.
Registration: 1. The transportation dispatcher specifies the delivery destination on the registration form and assigns the delivery number to the receiving customer. 2, the driver (designated personnel and vehicles) to the transportation dispatching center to receive the bill of lading, and confirm the receipt in the transportation log.
Call arrangement: 1. Fill in the transportation plan. 2, fill in the transportation in transit, whereabouts, tracking feedback form. 3. Computer input.
Team communication: 1. Arrange vehicles according to delivery direction, weight and volume. 2. Report the transportation plan to the customer and confirm the delivery time of the factory.
Shuttle: 1. Check the vehicle condition. 2. Arrive at the customer's delivery warehouse on time. 3. Go through the delivery formalities. 4. Pick up the goods, cover the carport and lock the door. 5, do a good job in the factory formalities. 6. Inform the receiving customer of the estimated arrival time by telephone.
Track in transit: 1. Create a receiving customer file. 2. The driver gives timely feedback on the way. 3. Call the receiving customer to deliver the goods. 4. Fill in the tracking record. 5. If there is any abnormality, contact the customer in time.
Arrival sign: 1, and confirm the arrival time by phone or fax. 2. The driver will fax the receipt back to the logistics company by EMS or fax. 3. Sign for the transport documents. 4. Send receipts to customers regularly. 5. Feedback the living conditions of the local market to customers in time.
Receipt: 1. Arrive at the designated unloading place on time and accurately. 2. Delivery of goods. 3. 100% sign-in, to ensure that the quantity and quality of the transported products are consistent with the customers. 4. Understand the sales of products delivered to customers in the local market.
Closing the case: the logistics company delivers the freight to the carrier according to the agreement or contract, and the process ends after closing the case.