First, the basic rights of consumers.
According to the Regulations of Shanghai Municipality on the Protection of Consumers' Rights and Interests, consumers enjoy the following basic rights in the process of purchasing and using commodities or receiving services:
1. Right to safety: The goods purchased and used by consumers or the services they receive shall meet the requirements of protecting personal and property safety.
2. Right to know: Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
3. Independent choice: Consumers have the right to choose the operators who provide goods or services, the types of goods or services, and the right to choose whether to buy or not to buy any goods or accept or not to accept any services.
4. Fair trade right: When purchasing goods or receiving services, consumers have the right to obtain fair trade conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Second, the operator's obligations
Operators shall perform the following obligations to protect the legitimate rights and interests of consumers:
1. Providing true information: Business operators shall provide consumers with true information about goods or services, and shall not make false or misleading propaganda.
2. Guarantee the quality of goods and services: business operators should ensure that the goods or services they provide meet the requirements of protecting personal and property safety, and shall not provide fake and shoddy goods or services.
3. Clearly marked price: When selling goods or providing services, business operators shall clearly mark the price in accordance with regulations, indicating the name, place of origin, specifications, grade, pricing unit, price or service items, charging standards and other relevant information.
4. Abide by the contract: the operator shall perform his obligations in accordance with the agreement and shall not delay or refuse to perform without reason.
Third, the settlement of consumer disputes.
Consumer disputes with business operators can be resolved through the following channels:
1. negotiated settlement: consumers can negotiate with business operators and reach an agreement to resolve disputes.
2. Complaints and reports: Consumers can complain and report to the relevant administrative departments and seek the help and mediation of the administrative departments.
3. Arbitration or litigation: Consumers can also choose to settle disputes through arbitration institutions or bring a lawsuit to the people's court.
To sum up:
The Regulations of Shanghai Municipality on the Protection of Consumers' Rights and Interests provides comprehensive protection for consumers, stipulates the basic rights of consumers and the obligations of operators, and provides various ways to solve consumer disputes. When purchasing goods or receiving services, consumers should know their rights and obligations and actively safeguard their legitimate rights and interests. At the same time, operators should also abide by relevant laws and regulations, operate in good faith, and provide consumers with quality goods and services.
Legal basis:
Regulations of Shanghai Municipality on the Protection of Consumer Rights and Interests
Article 7 provides that:
Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
Article 8 provides that:
Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.
Article 13 stipulates:
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.