The court will communicate and mediate with the parties by telephone to resolve the dispute. In this case, the court will use the official telephone number and indicate its identity and purpose in the call. In addition, the district court will entrust a third-party agency to mediate, and the agency will contact the parties by telephone.
The mediation agency will indicate its identity and purpose during the call and explain its relationship with the court. Court staff can verify personal information with the parties on the phone, but they will not ask the parties for sensitive information such as bank card account number, password and SMS verification code, and will not ask the parties to "don't hang up" or "don't disclose anything to their families" or transfer to other numbers.
If the parties can't tell the truth after receiving the phone call from the court, they can hang up and call the court hotline for consultation and verification.